The PPI requires contract work to assist with survey non-response follow-up and customer service activities with survey respondents. The contractor firm must have more than two years of experience…
Ended Awarded Last action
- Contract number
- 1605C524F00028
- Awardee
-
Pioneer Customer Experience, LLC UEI M3NRN5ZZV6L3
- Awarding agency
-
Office of the Assistant Secretary for Administration and Management
Department of Labor
- Obligated
- $50,597
Award facts
- Opportunity
-
- 1605C524Q00037 Solicitation number
- Contract value 8% obligated
-
- $50,597.46 Current, with exercised options
- $635,096.26 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Bureau of Labor Statistics Department of Labor
- NAICS code
- 522310 Mortgage and Nonmortgage Loan Brokers
- PSC
- R702 Support- Management: Data Collection
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 15 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Washington, DC 20212, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | -$85,044 | |
| Terminate for Convenience | $0 | |
| Original award | $135,642 |
About this award
Pioneer Customer Experience, LLC was awarded a delivery order valued at $635,096.26 by the Bureau of Labor Statistics (BLS) to provide survey non-response follow-up and customer service support activities. The contract, issued on September 27, 2024, with an ultimate completion date of February 13, 2025, operates under the contractor's existing General Services Administration (GSA) Multiple Award Schedule (MAS) contract (47QTCA20D00ER). The work will be performed in Washington, DC, and requires the contractor to demonstrate more than two years of experience managing similar survey-related contracts. This modification represents a de-obligation of $85,044.31 in excess funds from the original delivery order 1605C5-24-F-00028, reducing the obligated amount accordingly.
Pioneer Customer Experience, LLC (also operating under the parent company Navient BPO LLC) specializes in providing business process outsourcing and contact center solutions to federal agencies. The company has established a track record with BLS, securing multiple delivery orders focused on survey support services and administrative data collection activities. The award reflects open competition without set-aside designations, indicating the contractor's demonstrated capability to compete effectively in the federal marketplace. The BLS utilizes such contractor support to enhance its survey operations, which are critical to the Department of Labor's ability to collect economic and employment data essential for national policy analysis and reporting.
Description
The PPI requires contract work to assist with survey non-response follow-up and customer service activities with survey respondents. The contractor firm must have more than two years of experience managing similar contracts in the past. The c
Quick answers
Who was awarded contract 1605C524F00028?
1605C524F00028 was awarded to Pioneer Customer Experience, LLC by Office of the Assistant Secretary for Administration and Management (Department of Labor) on September 27, 2024.
How much is contract 1605C524F00028 worth?
The government has obligated $50,597 on 1605C524F00028. Its potential value, with all options, is $635,096.
Which agency awarded contract 1605C524F00028?
Office of the Assistant Secretary for Administration and Management (Department of Labor) awarded 1605C524F00028, with funding from Bureau of Labor Statistics (Department of Labor).
Is contract 1605C524F00028 an order under another contract?
Yes. 1605C524F00028 is a delivery order under 47QTCA20D00ER, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 1605C524F00028 competed?
The extent of competition for 1605C524F00028 was full and open competition. The government received 15 offers.
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