Hear Central, LLC

Hear Central, LLC, a woman-owned small business based in Golden, Colorado, manufactures and supplies assistive listening devices to the Department of Veterans Affairs as a prime contractor, holding a dominant position in a specialized audiology-support niche within the VA's Veterans Health Administration. The company operates exclusively under full-and-open (non-set-aside) delivery orders placed against its own indefinite delivery contracts and receives monthly task orders from three distinct VA Veterans Integrated Service Networks (VISNs), with 100% of recent awards concentrated in federal healthcare procurement for veterans.

Hear Central's product portfolio encompasses radio frequency television amplification systems, wireless bed shakers, personal amplifiers, amplified telephones, tinnitus maskers, signaling and alerting units, and alarm clocks—devices designed to support veterans in early stages of hearing loss as alternatives to or complements to traditional hearing aids. The company manufactures under primary NAICS categories spanning Telephone Apparatus Manufacturing (33 awards), Electromedical and Electrotherapeutic Apparatus Manufacturing (27 awards), and Surgical and Medical Instrument Manufacturing (25 awards). Work is performed exclusively at the contractor's Golden, Colorado facility and distributed through the VA Denver Logistics Center to clinicians prescribing devices across the VISN 19 service region spanning Colorado, Nebraska, South Dakota, and Wyoming.

Customer concentration is extreme. The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 19 accounts for all 60 awards with $72 million in combined potential value—99.8% of the vendor's total portfolio. The next two customers, VISN 7 (28 awards, $216 thousand) and VISN 8 (13 awards, $46 thousand), are subordinate by orders of magnitude. The vendor has delivered regular monthly orders under a $2.071 million indefinite delivery contract with VISN 19 since September 2023, with individual delivery orders ranging from approximately $3,200 to $59,880, and one correction order for prior-year missing reports valued at $612,614.02 for 2018, 2019, and 2021 activity. Representative recent work includes a $120,175.44 delivery order covering February through May 2025, a $46,852.56 order for July 2025, and a $38,343.60 order for February 2026.

Hear Central places work under two parent vehicles: the VA Assistive Listening Devices indefinite delivery contract (26 task orders, $59.4 million combined potential value) and an older indefinite delivery contract 36C79118D0009 (32 task orders, $7.7 million combined potential value). Both vehicles are administered by VA VISN 19 with firm fixed-price delivery order arrangements and no set-aside designations. The company has established itself as the recurring sole-order recipient for monthly assistive audiology procurement within this VISN, with performance tracked through express reporting mechanisms documenting device delivery, logistics, and clinician requests.

Activity has been consistent across the past five years—10 awards in 2022, 7 in 2023, 12 in 2024, 9 in 2025, and 2 through February 2026—demonstrating stable recurring demand. Combined potential value is $72.3 million across 101 total awards, but only $2.9 million (4% of potential) has been obligated to date, reflecting the vendor's position as a multiple-award contract vehicle holder where actual spend flows through monthly delivery-order execution rather than upfront obligations. The vendor operates as a 100% prime contractor with no recorded subcontract work.