VA Assistive Listening Devices

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 19 established this Master IDIQ for assistive listening devices on September 22, 2023, with ordering authority extending through September 21, 2028. Ordering remains active with approximately two years and two months of remaining authority. The vehicle supplies seven categories of home-use assistive devices—radio frequency TV amplification, signaling and alerting systems, wireless bed shakers, alarm clocks, personal amplifiers, amplified telephones, and tinnitus machines—procured through the VA Denver Logistics Center for distribution to individual VA medical facilities and veterans nationwide.

Competition is heavily concentrated. Two firms split the market equally: Adco Medical Suppliers, LLC holds 27 task orders with $72.1 million in combined potential value, and Hear Central, LLC holds 26 orders with $59.4 million combined potential value. These two contractors account for 100 percent of all awarded orders under the vehicle. All customer demand flows through a single funding agency—Veterans Integrated Service Network 19—creating a single-customer monopsony.

Ordering accelerated sharply after vehicle establishment. The vehicle awarded 7 orders in 2023 (post-award), ramped to 24 orders in 2024, then moderated to 18 orders in 2025. Year-to-date 2026 shows only 4 orders as of early February, suggesting either seasonal variation or a slower pace in the current fiscal year. Most recent orders date to February 2026.

The set-aside mix is predominantly unrestricted. Ninety-four percent of orders carry no set-aside designation. Service-Disabled Veteran-Owned Small Business orders comprise 4 percent, and Total Small Business accounts for 2 percent. Individual task-order values range from approximately $3,200 to $703,000 obligated in recent awards, with most monthly deliveries falling between $25,000 and $500,000 per order. The combined potential value across all 53 awarded task orders stands at $131.5 million, with only $14.9 million obligated to date—representing 11 percent utilization. This low obligated-to-potential ratio suggests substantial future ordering capacity remains available under existing awards before new task orders would be required.