Goodwill Services Inc.

Goodwill Services Inc., a nonprofit AbilityOne agency and subsidiary of Goodwill of Central and Coastal Virginia, Inc., delivers custodial and related facility support services to federal agencies as a prime contractor, with a $552.7 million combined potential-value federal portfolio spanning 160 awards across twelve customer agencies. The vendor operates exclusively as a prime (100% of awards) and does not subcontract, competing in full-and-open (non-set-aside) federal procurements. Goodwill Services Inc. is headquartered in Richmond, Virginia, and registered to receive federal awards since October 2001.

The vendor's capability portfolio centers on janitorial and custodial services, warehouse and supply-store operations, and facility maintenance. Janitorial services account for 108 of the 160 awards in the source data; warehousing and storage work adds another 23 awards. Concrete recent examples include a $63.7 million firm fixed-price definitive contract awarded by the Defense Logistics Agency Aviation on July 1, 2024, for base supply store support services at North Chesterfield, Richmond, through June 30, 2029, invoicing $8.6 million in FY2024; a $50.4 million Naval Information Warfare Systems Command labor and ODC contract awarded August 1, 2022, in Hanahan, South Carolina, expiring January 31, 2028; and multiple GSA Public Buildings Service Region 3 delivery orders for custodial and emergency facility support (snow and ice removal, COVID-19 disinfection, dumpster provisioning, pressure washing) at four Richmond-area federal courthouses and office buildings.

Customer concentration divides between defense supply and logistics work and civilian facility support. The Defense Logistics Agency Aviation and the Department of the Navy Information Warfare Systems Command together account for $486.6 million combined potential value (88% of all dollars), driven by the two large definitive contracts. The General Services Administration Public Buildings Service Region 3 dominates award count (58 awards) but contributes only $38.2 million in potential value, reflecting the small task-order structure of facility maintenance at Richmond courthouses and federal offices. Defense Commissary Agency and General Services Administration Public Buildings contributed $15.3 million and $10.8 million respectively. The vendor serves twelve distinct customer agencies; the top five by potential value cover 100% of combined potential value.

Goodwill Services Inc. holds two active GSA Public Buildings Service Region 3 single-award indefinite-delivery contracts: the predecessor IDC (ceiling $11.6 million, expiring October 31, 2026) and a renewal awarded November 1, 2026 (ceiling $10.7 million, through October 31, 2031) covering custodial and related services at four Richmond facilities. Task orders under these GSA vehicles have ranged from approximately $2,710 to $42,325. The vendor also operates under Navy IDC N6523615D1000 (10 task orders, $22.9 million combined potential value) and N6523617D1008 (7 task orders, $43.1 million combined potential value), and under a Defense Logistics Agency Aviation IDC for supply store operations. These parent vehicles structure Goodwill Services Inc.'s federal work, with 59 task orders across the top five IDCs accounting for the majority of recent activity.

Activity has been volatile, with eight awards in 2021, declining to four in 2022, then one award in 2024 and three each in 2025 and 2026. This pattern reflects the structure of the portfolio: two large definitive contracts (Navy and DLA) awarded years ago continue to generate task orders and modifications, while GSA facility support work remains sporadic and small-dollar. The $50.4 million Naval Information Warfare Systems Command contract reaches its ultimate completion date of January 31, 2028; combined with other awards maturing within the next twenty-four months, the vendor faces a $50.4 million recompete cliff in that window.

SCI-reported invoicing (federal service contracts above the $150,000 threshold) totaled $50.2 million across FY2022–FY2025, with FY2024 invoicing of $16.4 million across 61.6 FTEs and FY2025 invoicing of $16.3 million across 62.5 FTEs. On the Defense Logistics Agency Aviation contract, the derived government-paid rate ran $431.84 per hour in FY2024. Across all SCI-reportable prime contracts, government-paid hourly rates ranged from $67.35 (10th percentile) to $542.12 (90th percentile), with a median of $92.85 per hour, reflecting a mix of lower-skill custodial labor and higher-skilled supply and logistics operations work. Goodwill Services Inc. self-performs all reported hours with no subcontractor engagement recorded in FY2025; average sub-hours share across prime contracts is zero percent.