WIC electronic benefit transfer (EBT) transaction processing services

The State of Delaware Department of Health and Social Services, Division of Public Health, seeks a vendor for a WIC EBT Processor contract includes managing all electronic benefit transactions, ensuring real time authorization of WIC purchases, and supporting benefit delivery, updates, and account management for participants. The processor must integrate with authorized retailers, certify POS systems, and maintain accurate retailer files and product lists. They are responsible for EBT card production and some distribution, system security, data encryption, and full compliance with federal WIC confidentiality and technology requirements. The contract also includes providing detailed reporting, settlement, and reconciliation data, along with customer service support for retailers, participants, and state staff. Additionally, the processor oversees project management, system testing, training, and ongoing operational support to ensure reliable, secure, and efficient EBT services. These services will include the following components: • Interfacing with WIC-on-the WEB (WOW), the State's WIC management information system (MIS) • Account set-up and maintenance • Benefit maintenance • EBT card issuance and maintenance • PIN issuance and maintenance • POS deployment and maintenance for exempt authorized vendors • Transaction processing • Transaction settlement and reconciliation • Reporting Please refer to Appendix B for details/requirements for the Scope of Work. See separate document titled "HSS27008-AppB - SOW"