VOC Claim Management Software

The Nevada Department of Health and Human Services, specifically the Division of Child and Family Services (DCFS), is seeking a comprehensive Victims of Crime (VOC) Claim Management Software system through a competitive Request for Proposal (RFP) solicitation number 40DHHS-S3391. The procurement aims to replace an existing third-party contract and develop a new software platform with three primary user portals: staff, victim, and provider, designed to streamline the entire lifecycle of victim compensation claims. The software must facilitate application processes, manage sensitive information, support claims processing, and provide robust reporting capabilities, with a target for full staff portal readiness by January 31, 2026. Proposals are due by September 10, 2025, with vendor presentations scheduled for September 24-26, 2025. The evaluation framework includes technical factors weighted at 30 points each (covering aspects like timeline, funding maximization, open-source capabilities, user experience, and workflow efficiency) and a cost factor weighted at 10 points. Mandatory requirements include maintaining data within the United States, encrypting data in transit and at rest, holding an active Nevada business license, being registered on sam.gov, and agreeing to specific contract terms regarding indemnification and liability limitations.

The contract does not specify explicit set-aside designations or restrictions for disadvantaged enterprises. The total estimated project value is $4,896,574.00 across three biennial periods, with funding comprised of 62% General Fund, 23% Other, 10% Federal Fees, and 5% State Fees. The technology approach prioritizes flexibility, with a preference for solutions incorporating open-source or State-owned components, and aims to ensure seamless integration with existing State systems while maintaining ADA compliance. The software will be hosted at the OCIO Data Center Cloud using VM Server Hosting service and is expected to include advanced features such as customizable dashboards, automated alerts, real-time data access, and robust reporting capabilities. Insurance requirements are comprehensive, mandating coverage types including Commercial General Liability, Technology Errors and Omissions Liability, and Network Security and Privacy Liability, with minimum coverage limits ranging from $1,000,000 to $2,000,000. Vendors must provide certificates of insurance from insurers licensed in Nevada with an A.M. Best rating of at least A- VII, and must name the State of Nevada as an additional insured.