VAAA, Robocall Services

The Colorado Department of State is soliciting a Documented Quote (DQ) for robocall services to support election-related emergency communications within Denver County and Denver City under solicitation number DQ1 VAAA 2026000260. The primary deliverable is a vendor capable of sending mass voice-recorded messages and text communications to Colorado residents, with the ability to process and dial calls to over 2,000,000 individual phone numbers with minimal turnaround time. Key service requirements include the ability to geographically tailor communications to specific state areas or deliver messages statewide, differentiate between mobile phones and landlines, utilize Colorado Department of State voter contact data organized by geographic area, implement procedures to prevent calls from being identified as spam, and remain on standby to send communications on short notice including outside traditional business hours and weekends. Pricing must be structured based on the volume of completed calls or delivered text messages, with vendors required to identify any discounts for targeted communications to less than statewide audiences and discounts for multiple messages sent in close proximity. The contract term runs from June 1, 2026 through December 14, 2026, with particular emphasis on availability around the June 30, 2026 primary election and November 3, 2026 general election. Critical deadlines include a written inquiry submission deadline of February 26, 2026 at 2:00 P.M. MT, a quote submission deadline of March 10, 2026 at 2:00 P.M. MT, an award notification date of March 31, 2026, and a desired contract start date of May 1, 2026, with approved procedures required by May 15, 2026. Award will be made to the responsible respondent whose acceptable quote is determined most advantageous to the State, with price being the primary consideration.

The solicitation documents do not identify any set-aside designations, restrictions on organizational type, or disadvantaged enterprise requirements specific to this procurement. No incumbent vendors or current contractors are identified in the available documentation. Prior to contract execution, the awarded respondent must provide proof of Good Standing with the Colorado Secretary of State and an insurance certificate documenting required coverage, including workers' compensation, commercial general liability with minimum limits of $1,000,000, and automobile liability insurance. Vendors must comply with standard State of Colorado Purchase Order Terms and Conditions, which are non-negotiable regarding Colorado Special Provisions. The specific budget or award value is not disclosed in the available solicitation documents, though vendors must submit all-inclusive pricing that covers all costs associated with service delivery. No questions were submitted during the question submission period, as indicated in Addendum #1, suggesting either sufficient clarity in the solicitation specifications or limited vendor interest during the inquiry phase.