VA Online Billing Platform

The Washington State Department of Social and Health Services (DSHS) is seeking qualified contractors to provide an online claim submission, tracking, processing, and record retention solution for client services provided by DSHS that require reimbursement from the U.S. Department of Veterans Affairs (VA). The contractor must deliver a secure, user-friendly platform that can format claims to the VA's UB04 standard, integrate with the VA's clearinghouse, allow for real-time feedback and resubmission of rejected claims, and provide comprehensive reporting and staff support capabilities. The contract term is five years, from January 1, 2025 to January 1, 2030, with options to extend up to three additional one-year periods. The solicitation has a budget not to exceed $149,000 and requires the contractor to be operational by January 1, 2025.

This competitive solicitation is set aside for Washington small businesses and certified Washington veteran-owned businesses. DSHS currently serves approximately 160 VA clients, with the expectation of growth, and requires at least one claim submission per client per month. Bidders must demonstrate prior experience with the VA's billing and clearinghouse processes, as well as provide detailed management, technical, and pricing proposals. DSHS will evaluate responses based on the bidder's qualifications, technical approach, and cost-effectiveness, with the goal of awarding a single contract to the most responsive and responsible vendor.