SP Social and Media Monitoring Platform and Services

The Illinois Tollway is seeking a qualified vendor to provide a comprehensive Social and Media Monitoring Platform and Services through RFQ# 24-0211. The procurement targets a cloud-based platform that integrates media intelligence, social listening, social analytics, media relations, and influencer marketing capabilities, specifically for the Meltwater Comprehensive Suite Platform or an approved equivalent. The platform must deliver real-time alerts, crisis management features, anomaly detection, and reporting across nationwide news sources, including broadcast media, social media, internal communications, Reddit, and video broadcasts. Key deliverables include unlimited cloud storage, multi-language support, dashboard visualization, social media analysis, media outreach tracking, and owned social media management. The contract will span one year, from June 2, 2025 through June 1, 2026, with no renewal options, and is designed to support up to five users with distinct sign-ons. Pricing must remain fixed for 180 calendar days, and the Illinois Tollway will award the contract to the responsive and responsible bidder submitting the lowest price. The proposal submission deadline is April 23, 2025, with electronic submissions being the only accepted method under CPO notice 2023.12.

The solicitation does not explicitly detail specific set-aside designations or restrictions for disadvantaged enterprises, though the Standard Illinois Certifications document suggests potential compliance requirements related to minority business participation. Customer support requirements include a dedicated account manager, 24/7/365 live chat, and unlimited training. The contract is contingent upon fund availability, with the state reserving the right to terminate or suspend if sufficient appropriations are not secured. While no incumbent vendor is specified, the RFQ indicates a preference for the Meltwater Comprehensive Suite Platform or an equivalent solution. No specific budget range is publicly disclosed, but the procurement suggests a single contract fee structure with no variable costs. Potential vendors must complete comprehensive certification requirements, including tax compliance, business ethics, and legal standards as outlined in the Standard Illinois Certifications document, which contains 33 specific certification requirements that vendors must attest to for eligibility.