Sole Source Notice: Purchase of Response Management System from Daupler, Inc.
Open State & local contract opportunity Posted
- Solicitation number
- SS-2026-093
- State
- Florida
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- 204 Computer Hardware And Peripherals For Microcomputers
- 206 Computer Hardware And Peripherals For Mainframes And Servers
- 207 Computer Accessories And Supplies
- 208 Computer Software For Microcomputers, Systems, Including Cloud-Based (Preprogrammed)
- 209 Computer Software For Mainframes And Servers, Preprogrammed
- 250 Data Processing Cards And Paper
- 395 Forms, Continuous: Computer Paper, Form Labels, Snap-Out Forms, And Folders For Forms
- 920 Data Processing, Computer, Programming, And Software Services
- UNSPSC codes
- 43000000 Information Technology Broadcasting and Telecommunications
- 43210000 Computer Equipment and Accessories
- 57080100 Emergency IT equipment kits
- 57070000 Humanitarian logistics supplies
- 57080000 Humanitarian IT equipment
- 57070100 Logistics emergency kits
- 43211622 I/O port locking device
- 81110000 Computer services
- 80111512 Information technology (IT) expert services
- 81112011 Database management software publishing
Show all 18
- Point of contact
-
- Kemesia Clarke kemesia.clarke@citynmb.com (305) 948-2946
Opportunity details come from procurement.opengov.com. Updated .
About this opportunity
The City of North Miami Beach, Florida is issuing a sole-source notice of intent to negotiate and award a contract to Daupler, Inc. for a Response Management System, with written responses due November 10, 2026 at 3:00 p.m. EST. This is not a solicitation, and no RFP is available. Responses documenting capability to provide equivalent or superior services, submitted by email to bids@citynmb.com, will be considered only to determine whether the City conducts a competitive procurement, and they will not be treated as bids, proposals, or quotes. The sole-source basis is City Code Section 3-4.8, citing Daupler's exclusive ownership of the proprietary RMS, Call Agent, and AI modules, which are not licensed, distributed, or made available through any other company.
The City's Water Department seeks call handling, triage, dispatch, incident response, and customer communication through an integrated platform, with Daupler Call Agent configured for after-hours deployment (5 PM to 8 AM, weekends, and holidays). The contract covers implementation, training and support, and an annual subscription. Implementation requires approximately three months and three to four staff meetings to configure the system to City workflows and business rules. The AI is trained on what the notice describes as the industry's largest proprietary utility incident dataset, and it incorporates call-handling scripts, escalation paths, and dispatch playbooks developed with over 250 utilities.
The anticipated term runs December 1, 2026 through November 30, 2027. First-year costs are a one-time implementation fee of $19,999.00, training and support of $4,999.00 (with a discount reducing one-time fees to $0), and an annual subscription of $49,999.00, with total first-year cost stated as $49,999.00. Annual recurring costs are subject to a 12% technology uplift fee. Payment terms are net 30 with annual billing. The procurement is subject to review by the Chief Procurement Officer and sourcing Buyer, with City Manager approval authority for purchases up to $50,000.00.
Opportunity text
This is not a Request for Proposals and there is no solicitation available. The proposed contract action is for product or services for which the City intends to negotiate and award with only one source under the authority of the City of North Miami Beach City Code Section 3-4.8. Any responses received as a result of this Notice of Intent shall be considered solely for the purpose of determining whether to conduct a competitive procurement. Responses will not be considered as proposals, bids, or quotes.
Files
| File | Type | Posted |
|---|---|---|
| Sole_Source_Notice_Purchase_of_Response_Management_System_from_Daupler,_Inc..pdf |
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