SLCo ART091125 True Tickets - Secure Mobile Ticket Delivery & Access Control Platform (Integrated with Tessitura CRM)

Salt Lake County and Salt Lake City are pursuing a sole source procurement for True Tickets, a secure mobile ticket delivery and access control platform specifically designed to integrate with Tessitura CRM. The procurement request seeks a blockchain-based mobile ticketing service that supports ticket distribution, access control, patron data management, and reporting functionalities. The procurement is structured as a Request for Information (RFI) with a contract term of three years and potential renewal options. Key deadlines include a comment period ending September 22, 2025, at 9:00 a.m. Mountain Time, during which potential vendors or interested parties can challenge the sole source designation. The procurement emphasizes the need for a vendor capable of providing a unique, patented platform with certified Tessitura integration that enables event organizers to enforce ticket transfer restrictions, combat fraud, and track ticket lifecycle in real-time. Evaluation appears to focus on the vendor's ability to meet specific technological requirements, particularly around blockchain infrastructure and CRM system compatibility.

The procurement is structured as a sole source contract with no explicit set-aside designations or restrictions on organizational respondents. True Tickets is being considered the sole source vendor due to its unique technological capabilities that cannot be easily replicated by other vendors. The estimated contract value is $86,700.00, with the platform requiring integration with the existing Tessitura CRM system. The current infrastructure demands a mobile-only ticketing solution that offers advanced fraud prevention and ticket lifecycle tracking capabilities. Modification of another vendor's service would require extensive redevelopment and recertification, which is deemed impractical and cost-prohibitive. The procurement contact is Michael Emery, JR., MBA, MS, and all submitted documents will be treated as protected records under the Utah Governmental Records and Access Management Act (GRAMA). Interested parties who disagree with the sole source procurement are invited to submit justification to the Salt Lake County Contracts and Procurement Division prior to the specified deadline.