Security Guard Services

The City of Phoenix is requesting sealed offers for security guard services under a five-year contract with no extension options, with proposals due June 26, 2026 at 2:00 p.m. via the City's OpenGov Procurement Portal. This is a multi-departmental procurement covering both Water Services facilities and airport operations, each with distinct operational and compliance requirements.

The scope encompasses 24/7 unarmed and armed security operations across seven primary water and wastewater treatment plants (23rd Ave WWTP, 24th Street WTP, 91st Ave WWTP, Deer Valley WTP, Lake Pleasant WTP, Union Hills WTP, Val Vista WTP) plus approximately 40 remote sites including reservoirs, booster stations, lift stations, and wells. Primary facility coverage totals 720 weekly hours of fixed post access control during business hours (0600–1500), with supervisory roving patrols across all facilities and remote sites during 1500–0500 Monday through Friday and 0000–0500 Saturday through Monday, averaging approximately 700 miles per week and 118 weekly patrol hours. The contractor must provide all labor, equipment, supervision, three off-road capable vehicles, two all-terrain vehicles, laptops or tablets with cellular connectivity, and electronic guard tour systems with RFID or QR code technology. The City supplies two-way radios, phone lines, and hazardous materials training.

All personnel must hold valid Arizona Department of Public Safety guard cards, possess a high school diploma or GED, and demonstrate one year of security or military police experience. Contractors must show a minimum of five years of operation in security services. Armed guard qualifications apply only when posts are activated by the Security Management Unit.

Evaluation is weighted: Method of Approach (55.7%), Capacity and Capability (22.6%), Experience (13%), and Cost (8.7%). A performance bond equal to 10% of the total contract amount is required upon award. All offers must remain firm for 180 calendar days from opening. A non-mandatory pre-offer conference is scheduled for June 4, 2026 via Webex. Written inquiries are due June 8, 2026 at 5:00 p.m. The solicitation includes Disadvantaged Business Enterprise - Neutral (DBE-N) program requirements under 49 CFR Part 26, with contractors required to submit annual Small Business Participation Plans and Certification of Final Payment documentation. Aviation-related security operations require execution of a Sensitive Security Information Acknowledgement Form. A tiered corrective action framework addresses violations by severity, with critical violations including sleeping on duty, falsification of reports, and unauthorized disclosure of security-sensitive information requiring immediate removal from duty.