Exhibit_B_Corrective_Action.pdf
PDF 84 KB Posted
- Attached to
- Security Guard Services State and local contract opportunity
- Solicitation number
- RFP GGS-26-0357
- Issued by
- Maricopa County, Phoenix City, Arizona
About this file
This is an Exhibit B document detailing corrective action procedures for security guard services contracted by the City of Phoenix, Arizona. The document establishes a tiered enforcement framework with immediate and delayed corrective action timeframes based on violation severity. Critical violations including sleeping on duty, falsification of reports, unauthorized disclosure of security-sensitive information, misuse of credentials, improper social media conduct, and staffing guards without valid licenses or required training all require immediate removal from duty with supervisor verification of corrective measures. Moderate violations with three-working-day corrective action timeframes include failure to follow post orders, improper equipment, unauthorized use of non-critical City property, uncovered posts, incomplete activity reports, uniform violations, communication protocol failures, and visitor log maintenance issues. Systemic or procedural violations warrant five-working-day timeframes and require submission of formal written Corrective Action Plans to the City.
The corrective actions assigned are proportionate to violation severity and range from supervisor verification and compliance documentation to formal Corrective Action Plan submissions for contractor-wide issues. Training documentation must be submitted to the Strategic Management Unit (SMU) prior to guard reassignment when training deficiencies are cited. This document serves as the enforcement mechanism for the five-year security guard services contract with the City of Phoenix, establishing clear accountability measures and remediation expectations for the contractor throughout the contract term.
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| C_-_Exhibit_Schedule_graphic_(updated).pdf | ||
| Exhibit_A.pdf | ||
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| Certification_of_Final_Payment_PTD_02_2026_(DBE-N).pdf | ||
| Request_for_Substitution_or_Exemption_PTD_02_2026_(DBE-N).pdf | ||
| SAP_OCI_5_1.pdf | ||
| Small_Business_Participation_Plan_-_Annual_Submission_(DBE-N).pdf | ||
| Supplemental-Terms-And-Conditions-To-All-Airport-Contracts_Rev_4-29-26.pdf |
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Text version
EXHIBIT B – Corrective Action Timeframe
Violation Corrective Action Action Timeframe Sleeping on duty Removal of the guard from duty. Contractor supervisor must verify corrective measures and compliance
Immediate
Falsification of reports, duty logs, time sheets, or other official documents
Removal of the guard from duty. Contractor supervisor must verify corrective measures and compliance
Immediate
Disclosing security-sensitive information without prior written City authorization
Removal of the guard from duty. Contractor supervisor must verify corrective measures and compliance
Immediate
Unauthorized use of City identification, credentials, or access media
Removal of the guard from duty. Contractor supervisor must verify corrective measures and compliance
Immediate
Posting security-sensitive, City-related comments or photos online, including social media
Removal of the guard from duty. Contractor supervisor must verify corrective measures and compliance
Immediate
Allowing any guard to work without a valid DPS Guard Card or required license
Removal of the guard from duty. Contractor supervisor must verify corrective measures and compliance
Immediate
Allow any guard to work without completing required training classes
Removal of the guard from duty.
Documentation of completed training must be submitted to SMU prior to rescheduling Guard to post.
Immediate
Failure to follow established post orders Contractor supervisor must verify corrective measures and compliance
3 working days
Guard not properly equipped for duty (e.g., missing radio, PPE, flashlight, duty belt items)
Contractor supervisor must verify corrective measures and compliance
3 working days
Unauthorized but non-malicious use of City property (non-critical items)
Contractor supervisor must verify corrective measures and compliance
3 working days
Failure to staff a post (uncovered post) Contractor supervisor must verify corrective measures and compliance
3 working days
Incomplete, inaccurate, or missing daily activity reports (non-fraudulent)
Correction of report 3 working days
Minor uniform violations Contractor supervisor must verify corrective measures and compliance
3 working days
Failure to follow communication protocols Contractor supervisor must verify corrective measures and compliance
3 working days
Repeated minor violations (uniform issues, incomplete reports, tardiness)
Contractor must provide documented coaching, training, or staffing adjustments
3 working days
Failure to comply with administrative requirements
Contractor must provide documented coaching, training, or staffing adjustments
3 working days
Visitor logs and lists not maintained/ accurate
Contractor supervisor must verify corrective measures and compliance
3 working days
Contractor-wide procedural problems (e.g., systemic report inconsistencies, ongoing scheduling failures)
Contractor must submit a formal written Corrective Action Plan (CAP) to the City
5 working days
Required updates to Contractor’s post orders, training programs, or quality-control systems
Contractor must submit a formal written Corrective Action Plan (CAP) to the City
5 working days
File details come from the government source that posted it. Updated .