S24-0271_Vendor_Letter.pdf
PDF 31 KB Posted
- Attached to
- Satisfi Labs AI Conversation Software
- Solicitation number
- S24-0271
- Issued by
- Orange County, Orlando City, Florida
About this file
This document is a Definition of Scope - Sole Source letter from Satisfi Labs in Tampa, Florida, related to a state and local contract opportunity (Sole Source Number S24-0271) for a conversational AI platform. The document outlines a procurement opportunity for a unique AI technology platform targeting sports, entertainment, venues, and tourism sectors, with a due date of Thursday, March 7, 2024 at 5:00 pm. The solicitation invites potential alternative suppliers to submit product information, qualifications, or capabilities if they believe they can provide a comparable solution.
Satisfi Labs' proprietary platform features a patent-pending Context Large Language Model (LLM) Response System that enables automated, consistent visitor interactions across multiple channels. The platform's unique capabilities include direct Ticketmaster ticket transactions, real-time conversation escalation to representatives, and advanced intent data categorization for zero-party data reporting. Satisfi Labs asserts that they are the sole manufacturer and distributor of this specific product in the market, which distinguishes this as a potential sole source procurement process. The platform is designed to integrate with venue content management systems and provide comprehensive visitor engagement solutions.
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| File | Type | Posted |
|---|---|---|
| Satisfi_Labs_AI_Conversation_Software.pdf |
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Satisfi Labs 802 E. Whiting Street
Tampa, FL 33602
Definition of Scope – Sole Source
Satisfi Labs is a conversational AI platform for sports, entertainment, venues and tourism that can be deployed on multiple channels for users to interact with. Our patent-pending Context LLM Response System leverages large language model (LLM) capabilities to offer unmatched flexibility and control to answer visitor questions automatically, consistently, and on-brand while providing the ability to escalate conversations to a rep in real time within the same user experience. Satisfi is able to obtain knowledge through a feed from the venue's carbonhouse CMS system and transact Ticketmaster single event tickets directly in the chat. The platform is also uniquely designed to identify and categorize intent data for zero party data reporting to help clients fully understand their fans' interests and questions. Satisfi Labs is the sole manufacturer and distributor providing this product on the market.
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