RFQ# 2024-37 Online Payment Collection System

Clackamas County, Oregon is seeking proposals through RFQ# 2024-37 for an online payment collection system specifically targeting Assessment and Taxation public payments. The county requires a comprehensive payment solution that includes online, mobile, ACH, and Interactive Voice Response (IVR) payment capabilities. The selected vendor must integrate with the county's approved merchant processing platform, specifically using Elavon or an approved gateway, and comply with state mandates and PCI-DSS security standards. Evaluation criteria will encompass firm and staff experience, pricing/fees, references, and proposed project timeline. The contract is intended to have a three-year term, with quotes due by May 16, 2024, at 2:00 PM PST, and must be submitted electronically through Bid Locker. The payment solution will be entirely funded through user-paid convenience fees, which cannot exceed the county's approved fee schedule. All ACH payments must be processed and settled nightly, with funds deposited directly into the county's US Bank account.

The RFQ documentation does not specify any set-aside designations or restrictions on the types of organizations eligible to respond to the solicitation. No information is provided about incumbent vendors, current contractors, or specific existing infrastructure requirements. While the RFQ outlines detailed technical and operational expectations for the payment collection system, it does not disclose a specific award value or budget range for the project. The county's primary focus appears to be securing a vendor capable of providing a seamless, secure, and efficient online payment platform that meets their technical specifications and compliance requirements. Interested vendors will need to demonstrate technical capability, experience with government payment systems, and the ability to integrate with the county's existing financial infrastructure.