RFQ 2024-37 Clarifying Questions 1.pdf
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- Attached to
- RFQ# 2024-37 Online Payment Collection System
- Solicitation number
- S-C01010-00010308
- Issued by
- Clackamas County, Oregon
About this file
This document summarizes a Request for Quotes (RFQ) issued by Clackamas County, Oregon for an online payment collection system. The RFQ seeks an experienced vendor to provide a comprehensive payment solution that includes online, mobile, ACH, and IVR capabilities, integrating with the County's approved merchant processing platform and complying with state mandates and PCI-DSS standards. The contract term is intended to be three years. Quotes are due by May 16, 2024 at 2:00 PM PST and must be submitted electronically. Evaluation criteria include firm and staff experience, price/fees, references, and the proposed timeline.
The payment solution will be funded entirely through user-paid convenience fees, which cannot exceed the County's approved fee schedule. The selected vendor must use Elavon or one of its approved gateways to ensure funds are deposited directly into the County's bank account at US Bank, and all ACH payments must be sent nightly for same-day processing and settlement. The RFQ does not mention any set-aside designations or restrictions on the types of organizations that can respond, nor does it provide information on incumbent vendors or current contractors, existing infrastructure, or technology integration requirements. The RFQ also does not specify an award value or budget range.
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Other files
| File | Type | Posted |
|---|---|---|
| RFQ 2024-37 Collection Payment System.pdf | ||
| Schneider Electric Sole Source.pdf |
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Text version
PH: 503-742-5400 WWW.CLACKAMAS.US
REQUEST FOR QUOTES #2024-37
Online Payment Collection System
RESPONSE TO CLARIFYING QUESTIONS
May 8, 2024
Note that these are questions submitted by interested firms to the above referenced solicitation. The below answers are for clarification purposes only and in no way alter or amend the RFQ as published.
1. What is the annual transaction volume processed under the scope of this RFQ, including:
a. Total number of transactions, 21,728
b. Total dollar volume, 121,895,456.92
c. Number of transactions by payment method (credit, debit, eCheck), See table below
d. Dollar volume by payment method (credit, debit, eCheck) See table below
ACH 13,489 $100,269,406.69
CC 8,239 $21,626 ,050.23
Total: 21,728 $121,895,456.92
e. Number of transactions by payment channel (web, mobile, IVR, in-office), and See above as we do not currently have IVR or POS in office. Only the web.
f. Dollar volume by payment channel (web, mobile, IVR, in-office)? See above as we do not currently have
IVR or POS in office. Only the web.
2. Does this RFP only include tax payments, or will other payment types be collected under this contract? If the latter, which payment types? Only Tax payments
3. Does the County currently accept point-of-sale (POS; in-office) payments, or plan to add this service? If yes, how many POS terminals will be used? POS is not considered in this RFQ.
4. Will the County accept electronic signatures such as DocuSign on proposal forms requiring signatures? Yes.
End of Clarifying Questions #1
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