RFP:142-26 Live Agent Visual Interpretation

The Massachusetts Bay Transportation Authority (MBTA) is requesting proposals for real-time visual interpretation and navigation support services for blind and low-vision riders in rapid-transit environments under RFP 142-26, with proposals due November 20, 2026.

The scope requires delivery of trained visual interpretation specialists available to respond to rider requests in real-time through the MBTA's designated communication channels. Contractors must demonstrate expertise in mobility assistance, transit system knowledge, and experience serving individuals with visual disabilities. The work encompasses live agent visual interpretation services enabling accessibility and safe navigation for visually impaired passengers across the MBTA network.

Contractors must maintain comprehensive insurance coverage including general liability and workers' compensation at minimum limits specified in the MBTA Minimum Insurance Requirements document. The MBTA must be named as an additional insured on applicable policies, and contractors are required to provide certificates of insurance prior to commencing work. Failure to maintain required coverage constitutes grounds for contract termination or non-award.

Pricing is structured through a standardized template capturing itemized service fees by role, implementation or installation fees, software products and costs, and resource costs by role title with full-time equivalent allocation and daily rates. Vendors must document pricing assumptions and conditions. The template consolidates all fees to a grand total for cost comparison across bidders.

No contract value, contract term, incumbent contractor, or evaluation criteria are specified in the available materials. The RFP document itself should be consulted for response deadlines beyond the November 20 proposal due date, any pre-bid conference, site-visit requirements, and detailed performance metrics and service-level requirements.