RFP -Technical Proposal Only-Case Management and Workflow Application

The Illinois Tollway's Office of the Inspector General (OIG) is seeking to acquire, install, and implement a comprehensive Case Management and Workflow System through a Request for Proposal (RFP). The OIG intends to enhance its existing case management methodology with this new solution, which must be capable of capturing and managing workflow and case files from initiation through investigation/review to final resolution and related post-closing activity. The RFP outlines detailed mandatory and desirable technical requirements, including intake, case activity, interviews, case action, distribution, and final reporting processes. Proposals will be evaluated based on responsiveness, responsibility, and price, with a total possible score of 840 points. Vendors must submit technical proposals and required forms electronically by the July 23, 2021 deadline, and pricing must be submitted separately under Bid Number B-15553. The OIG will host a pre-proposal webinar on June 16, 2021, and written vendor questions are due by June 21, 2021.

The RFP includes a 6% Minority Business Enterprise (MBE) utilization goal, but no Veteran-Owned Small Business goal is specified. The Tollway has not consulted with any potential vendors prior to releasing this RFP, and there is no information provided about incumbent vendors or current contract values. The Tollway indicates it does not have a specific budget allocated for this project, and the award will be made to the responsive and responsible offeror whose proposal best meets the stated criteria.