RFP #27-011 EMS Billing Services

The City of Albany Procurement Division, on behalf of Dougherty County, Georgia, is requesting sealed proposals for EMS billing services with proposals due September 1, 2026 at 5:00 p.m. at 222 Pine Avenue, Suite 260, Albany, GA 31701.

The scope encompasses end-to-end ambulance billing and revenue cycle management for emergency, non-emergency, and critical care transport operations, including electronic claim submission across multiple payer types, claims review and coding validation, denial management and appeals processing, patient billing and customer service, comprehensive revenue cycle management, secure integration with electronic patient care reporting systems (with preference for ImageTrend experience), secure online financial dashboards and reporting, full regulatory compliance, and dedicated implementation support for data conversion and staff training. Proposers must demonstrate extensive experience providing billing services to governmental EMS agencies with proven records of maximizing reimbursement and maintaining high customer service standards.

The contract term is one year firm price with three one-year renewal options; fees may be adjusted annually based on the Consumer Price Index. Funding depends on appropriation by the Dougherty County Board of Commissioners each fiscal year. Proposals must include one original and six copies submitted on company letterhead.

Evaluation criteria are weighted as follows: Qualifications & Experience (35 percent), Operational Plan & Approach (35 percent), Quality of Response (20 percent), and Fees/Cost (10 percent). Proposers must comply with Georgia Security and Immigration Compliance Act requirements, maintain liability insurance of at least $1 million per occurrence and $2 million annual aggregate, certify Workers Compensation statutory coverage and Employers Liability of at least $1 million, provide proof of financial stability and adequate staffing, and supply a Certificate of Non-Collusion. All proposals become property of Dougherty County upon receipt without compensation to proposers. The County reserves the right to reject any and all proposals, re-advertise, or postpone the process.