048CP2404_Dispatch_Technical_Services_SOW.pdf

California Highway Patrol

Dispatch Technical Services Contractors

RFO #048CP2404

5/7/2025

Statement of Work Exhibit A

Statement of Work | RFO #048CP2404 | Page 2 of 18

TABLE OF CONTENTS

1. PURPOSE AND OBJECTIVES

2. BACKGROUND

3. SCOPE

4. CAD SYSTEM DESCRIPTION

4.1. CAD Application Software

4.2. CAD Application, Interface, Message Switch, and Ancillary Servers

4.3. CAD Workstations

4.4. Interfaces to External Systems

4.5. Regional and Remote Communications Centers

4.6. Citrix Access Platform

5. GENERAL INFORMATION

5.1. Work Hours

5.2. Work Place

5.3. Travel

5.4. Reporting Requirements

6. CONTRACTOR STAFF

6.1. Contractor Qualifications

6.2. Staff Rates

6.3. Reassignment of Staff

7. ROLES AND RESPONSIBILITIES

7.1. State Responsibilities

7.2. Contractor Team Responsibilities

7.3. Technical Lead Responsibilities

7.4. Technical Lead, SQL Database Administrator, Responsibilities

7.5. Technical Lead, Citrix Administrator, Responsibilities:

8. PERFORMANCE

9. PROBLEM ESCALATION

10. CANCELLATION

11. CONTRACT REPRESENTATIVES

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1. PURPOSE AND OBJECTIVES

The California Highway Patrol (CHP), Communications Centers Support Section (CCSS), requires the services of Technical Leads, with emphasis on Structured Query Language (SQL) Database Administration, Server Administration, and Citrix Administration collectively referred to as Contractors.

This Statement of Work (SOW) describes the services the contractors shall provide, including but not limited to support to the CHP Computer Aided Dispatch (CAD), Mobile Digital Computer (MDC) system, and 9-1-1 / Next Generation 9-1-1 (NG9-1-1) environments. The duties of the Contractors shall include, but are not limited to, the following:

A. Provide support, applying industry best practices, for the CHP CAD, MDC, 9-1-1 / NG9- 1-1, and any dispatch related systems. Support includes, but is not limited to, complete system configurations; support for production, test, and train environments; system testing and training; and setup and deployment of hardware.

B. Perform all tasks required for SQL database management.

C. Perform all tasks required to administer a Citrix Environment and related servers and software.

D. Perform specific tasks required for the Geographic Information Systems (GIS) infrastructure in support of CAD and NG9-1-1 readiness, implementation, and maintenance.

E. Perform tasks required for the implementation and maintenance of the audio logging systems.

F. Participate in workgroup sessions and meetings, working with the Department’s technical staff to support the dispatch environment.

G. Prepare system configuration guides and other related documents, as required for the Department’s 9-1-1 / NG9-1-1, CAD and MDC systems, and related dispatch environment projects.

H. Mentor and train Information Technology (IT) staff using industry standards to obtain necessary skills to support the full scope of the Inform CAD system and associated infrastructure.

I. Mentor and train IT staff using industry standards to obtain necessary skills to support existing and emerging 9-1-1, NG9-1-1, and GIS systems.

2. BACKGROUND

The Central Square Technologies (CST) CAD System is used at the Department’s 24 communications centers statewide, two CHP academies, the Department of Parks and Recreation (DPR), and the Department of Fish and Wildlife (DFW). The CAD System is comprised of a complex hub-based design that includes a premise-based end user environment for all communications centers as well as a mobile environment for all field personnel and is described in greater detail below. All communications centers and CHP Headquarters are interconnected to regional communications centers via the existing CHP wide-area network (WAN). The CHP’s 24 communications centers are implementing NG9-1-1 in collaboration with the California Governor’s Office of Emergency Services (Cal OES), including implementation and maintenance of GIS datasets required to support NG9-1-1. The CHP is also implementing

Statement of Work | RFO #048CP2404 | Page 4 of 18 a NICE Audio Logging System utilized by all 24 communications centers and headquarters personnel, including CAD integration and Central Data Repository.

Regional and Remote Communications Centers

Regional communications centers (known as “Hubs”) host CAD servers and data storage, CAD applications and databases and interfaces to external systems. The four regional communications centers are:

• Sacramento Headquarters Data Center

• Golden Gate Communications Center

• Los Angeles Communications Center

• Inland Communications Center

The CAD system switches are located at each regional communications center and connect the CAD system with the existing CHP network environments.

The regional communications centers Hubs host the CAD System and related services for that communications center and the remote communications centers assigned to that Hub. The table below shows the hosting relationship between the regional and remote communications centers. Users at the regional communications centers directly access all CAD functionality from the locally hosted system. Users at remote communications centers access CAD functionality across the CHP WAN through the Citrix Access Platform (Citrix).

Table 1 - Hosting Relationships

Regional Communications Centers Communications Centers Served

Sacramento Headquarters Data Center Sacramento, Redding, Yreka, Ukiah, Humboldt, Susanville, Chico, State Capitol, Stockton, Academy North, Headquarters, DPR NorCom

Golden Gate Communications Center Golden Gate, San Luis Obispo, Monterey, Ventura Los Angeles Communications Center Los Angeles, Bakersfield, Fresno, Merced

Inland Communications Center Academy South, Inland, Border, El Centro, Indio, Orange County, Barstow, Bishop, DPR SurCom

3. SCOPE

The contractor will primarily be responsible for support of the scheduled and unscheduled maintenance and support of all CAD and 9-1-1 System hardware and software as identified in this SOW. The CAD System components are:

• The CAD software, including Citrix

• The Message Switch System (MSS)

• The hardware infrastructure implemented to support CAD and MSS operations, including third-party software

• Central Reporting Server (CRS)

It will also include the following:

Statement of Work | RFO #048CP2404 | Page 5 of 18

• CAD System workstations, servers, network components required to interface to the CHP LAN/WAN, and associated CAD software

• Interfaces to internal and external systems, including the MSS and CRS

The Contractors will also provide support for NG9-1-1, including the testing, implementation, and maintenance of NG9-1-1 as applicable to the CHP environment; support and guidance as it relates to CAD, NG9-1-1 and identified business needs of the Department; and support and coordination for the implementation of communications centers related systems, including but not limited to, the audio logging and radio system.

4. CAD SYSTEM DESCRIPTION

The CAD System is designed to fully support distributed CAD operations across CHP Communications Centers statewide. This section describes the architecture, components, and interfaces of the system.

The CAD System components are:

• The CAD software

• The MSS

• The hardware infrastructure implemented to support CAD and MSS operations, including third-party software

• Citrix

• CRS

The diagram below illustrates the CAD production architecture:

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4.1. CAD Application Software

The CAD software consists of a suite of CST software products. The principle applications of this suite are:

• Enterprise CAD

• Enterprise Browser

• Enterprise Mobile

4.2. CAD Application, Interface, Message Switch, and Ancillary Servers The CAD Hyper-V Clustering for high availability of CAD applications and Hewlett Packard ProLiant servers, interface, and application access servers and Storage Area Network (SAN) for data storage and backups.

4.3. CAD Workstations

Hewlett Packard’s business-class workstation computers are used for the CAD workstations.

They deliver the performance, expandability, and configuration flexibility required. Hewlett Packard workstations offer:

• Multiple monitor support, allowing visualization of data from multiple sources.

• High performance and expandability.

4.4. Interfaces to External Systems

The CHP CAD System has the following external interfaces:

• Vesta E911 Automatic Number Identification/Automatic Location Information (ANI/ALI) (CST standard interface)

• Records Management (CST standard interface)

• National Crime Information Center (NCIC), California Law Enforcement

Telecommunications System (CLETS), and other Federal, State, and local criminal justice systems (CST standard interface with custom powerlines and masks)

• Automatic Vehicle Location (AVL) (CST standard Interface)

• CST CAD-to-CAD Interface (CST standard interface)

• Freeway Service Patrol (FSP) fleet management system (custom interface)

4.5. Regional and Remote Communications Centers

Regional communications centers (i.e., “Hubs”) host CAD servers and data storage, CAD applications and databases, and interfaces to external systems. The four regional communications centers are:

• Sacramento Headquarters Data Center

• Golden Gate Communications Center

• Los Angeles Communications Center

• Inland Communications Center

The CAD System administration and support functions performed at the regional communications centers include:

• CAD System software and hardware administration

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• System performance monitoring and reporting

• Hardware maintenance and upgrades

• Software maintenance patches and upgrades

• Database administration

• Data backup and recovery

4.6. Citrix Access Platform

Citrix Access Platform provides a secure, centralized architecture. All application components of the CAD System reside at the regional communications centers. Citrix delivers the CAD System and information from the regional to remote communications centers via thin-client technology. Citrix provides for the following:

• Provides visibility into CAD System delivery by enabling the management, measurement, and observation of all dimensions of access—who, what, where and how long.

• Ensures business continuity by facilitating continuous, reliable access to the CAD System.

• Enables remote access to the CAD system.

5. GENERAL INFORMATION

5.1. Work Hours

The contractors are full-time positions of approximately forty (40) hours per week, but not guaranteed, depending on project needs, for an estimated total of twenty-four (24) months. The weekly hours and the duration of the contract may be less or more, depending upon project status and the Department’s ongoing need for the services. Work hours can be negotiated;

however, the workday will usually be scheduled between the hours of 7:00 a.m. to 7:00 p.m.

Work will generally not be performed on weekends or State holidays.

5.2. Work Place

Work will be required to be performed at the CHP Headquarters address below. Remote or telecommuting services may be considered but must be approved by the Department in advance. If telecommuting is approved, the contractors shall be required to work with Department oversight.

CHP Headquarters 601 North 7th Street, Building C Sacramento, CA 95811

5.3. Travel

Travel for dispatch related activities may be required to participate in installation, configuration, or repairs of equipment. All required travel must be approved by Information Management Division prior to travel. Should a contractor be required to travel to a location other than the specified CHP facility, actual out-of-pocket expenses in adherence with current California Department of Human Resources (CalHR) rate for meals, lodging, etc. shall be reimbursed when supported by receipts. The contractor shall be reimbursed for mileage at the current CalHR rate. Expenses for such per diem and mileage shall be included on the invoice(s) for

Statement of Work | RFO #048CP2404 | Page 8 of 18 work performed and a CHP 82, Non-State Employee Expense Claim, shall be completed and attached to the invoice(s). A copy of the form will be provided upon award. Expenses for such per diem and mileage shall only be authorized for travel incurred within the state. Additionally, expenses for rental cars or airfare shall not be authorized. The CHP will not fund travel reimbursement when consultants are required to be onsite for needs and activities, as they are defined within each role of the contract, as our primary work location is in Sacramento. The CalHR reimbursement rates are posted at: http://www.calhr.ca.gov/employees/pages/travel-reimbursements.aspx

5.4. Reporting Requirements

The contractors will report directly to the CCSS, CAD Unit Information Technology Supervisor

(ITS) II.

A. On a monthly basis, each contractor shall provide a completed timesheet and status to the CAD Unit ITS II.

B. On a weekly basis the contractors shall provide a status during the CAD meetings to the CAD Unit ITS II and team.

6. CONTRACTOR STAFF

6.1. Contractor Qualifications

For the duration of the Agreement term, the contractor staff shall meet all Mandatory Qualifications (MQs) in the Request for Offer under section 7 Technical Requirements.

A. Technical Lead Table 1 – Mandatory Qualifications - Technical Lead, Database Administrator

B. Technical Lead, SQL Database Administrator Table 2 – Mandatory Qualifications - Technical Lead, SQL Database Administrator

C. Technical Lead, Citrix Administrator Table 3 – Mandatory Qualifications - Technical Lead, Citrix Administrator

6.2. Staff Rates

The staff shall perform the tasks described in this SOW, at the rates indicated in the Agreement.

Given the size, scope, and complexity of this work, it is of utmost importance that the Vendor shall be responsible for monitoring the monthly hours billed to ensure the staff effectively meet the needs of the state.

The assigned staff will perform the tasks described in this SOW, at the rates indicated in Exhibit 3, Cost Worksheet. The Vendor shall identify each staff by name, labor category, and hourly rate.

http://www.calhr.ca.gov/employees/pages/travel-reimbursements.aspx http://www.calhr.ca.gov/employees/pages/travel-reimbursements.aspx

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6.3. Reassignment of Staff

The contractor shall not add and/or substitute staff without the prior written consent of the state, which consent shall not be unreasonably withheld. The contractor shall make every reasonable effort to provide suitable substitute staff.

The additional and/or substitute staff shall meet all the requirements and shall be approved in writing by the state prior to substitute staff beginning work.

The contractor will notify the state, in writing, within five (5) calendar days of any changes in the personnel assigned to the project tasks/deliverables by completing a Personnel Change Order Request form, Attachment 1 with attached resume and staff experience worksheet. If a contractor employee is unable to perform due to illness, resignation, or other factors beyond the contractor’s control, the contractor will make every reasonable effort to provide suitable substitute personnel within 14 days. The substitute personnel must have equal or greater qualifications than the replaced personnel, meet all requirements, and be approved in advance of any performance under the Contract by the CHP Contract Administrator via an approved Personnel Change Order Request form. The rates for the substituted personnel must be less than or equal to the rates of the personnel that they are replacing.

The state reserves the right to have the contractor replace personnel at any time, such right will not be exercised unreasonably. The state will notify the contractor in writing when exercising that right and will provide the contractor with the reason for requiring the replacement. In this event, the contractor must provide a proposed replacement in accordance with the process and deadline specified herein.

Additional and/or substitute staff shall not automatically receive the hourly rate of the staff or positions being replaced. The state and the contractor shall negotiate the hourly rate of any additional and/or substitute staff to the Agreement. The hourly rate negotiated shall be dependent, in part, upon the experience and individual skills of the proposed additional and/or substitute staff. The negotiated hourly rate shall not exceed the hourly rate for that position as set forth in the Agreement.

If adding or substituting staff is acceptable by the state and permissible by this Agreement:

a. The Vendor shall submit the Personnel Change Order Request Form attached as Attachment 1. The form and requested documents shall be provided to the state Contract Administrator for review and approval. The state will provide written approval or denial of the request within ten (10)

Statement of Work | RFO #048CP2404 | Page 10 of 18 business days after receipt of these documents. However, addition of staff may require an amendment to this Agreement.

b. The addition or substitution of staff may require a Contract amendment unless the staff change does not increase the total cost of the Contract.

7. ROLES AND RESPONSIBILITIES

7.1. State Responsibilities

A. The Department shall provide the contractors with computers, automated tools, and office space located at the CHP Headquarters office.

B. The Department shall establish contractor work hours to meet CHP’s needs.

C. The Department shall accommodate collaborations with other contractors, CHP management and staff, and other CHP staff in various IT or business operation areas, as needed, to fulfill the responsibilities described above.

D. The Department will provide subject matter experts from the Department’s business areas, as determined appropriate by the Department, to aid the contractors.

7.2. Contractor Team Responsibilities

The contractors shall work as part of the CAD, 9-1-1 Support, GIS, and Patrol Vehicle Technology Units to act as the subject matter experts for the CAD, 9-1-1, GIS, and MDC environments, and as system administrators to assist the team in meeting the Department’s mission of providing safety, service, and security to the people of California. In addition, the contractors will work in collaboration with the Technical Services Group and the Network Services Group.

The Contractors shall be responsible for maintaining the CHP provided equipment in good working order and ensuring it is not damaged through negligence or improper use. I the event of damage to or loss of the provided items, the contractors shall bear full responsibility for the associated costs.

A. Support Functions

The contractors must possess knowledge of CST’s CAD and Mobile systems, Microsoft SQL Server database management, and Citrix Software systems. The CAD and MDC System support functions include, but are not limited to, the following:

1. Review production CAD and Message Switch SQL error logs (daily)

2. Review production CAD server error logs (daily)

3. Confirm database and transaction backups (daily)

4. Monitor server central processing unit (CPU) and memory usage alerts (daily)

5. Check database jobs (daily)

6. Confirm server synchronization (weekly)

7. Check SQL replication (weekly)

8. Review and log available database disk space (monthly)

9. Review CAD server performance and availability data (monthly)

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10. Review CAD workstation performance and availability data (monthly)

11. Operational Recovery Test (annually)

12. Update Disaster Recovery Plan (annually)

13. Review server error logs in response to monitoring tool alerts (as needed)

14. Backup the registry (as needed)

15. Test data backup and recovery strategy (as needed)

16. Update emergency repair disks for servers (as needed)

17. Defragment or rebuild database indices (as needed)

18. Apply operating system patches and updates (as needed)

19. Apply CAD application and interface patches or updates (as needed)

20. Apply Message Switch patches or updates (as needed)

21. Apply geographic information system (GIS) file updates (as needed)

22. Review CAD workstation error logs in response to monitoring tool alerts (as needed)

23. Apply cybersecurity software

B. Maintenance Tasks

The Department requires that the contractors shall work as a team to provide administrative support and oversight for CHP CAD and MDC System environments. The contractors must possess knowledge of the CST CAD and MDC system and be familiar with the Department’s business operations and practices.

The following list of functions applies to all positions:

1. Maintenance Tasks

a) Corrective maintenance for CAD server, storage systems, and CAD network switches

b) Corrective maintenance for CAD workstations

c) Preventive maintenance for CAD server, storage systems, and CAD network switches

d) Preventive maintenance for CAD workstations.

e) Server and storage systems monitoring

f) CAD application administration & CAD Refresh of Test/Train

g) CAD System performance monitoring

h) CAD System performance tuning

i) CAD System management

j) Message Switch System administration

k) Microsoft operating system management

l) Citrix administration

m) SQL database management

n) Data backup.

o) CAD System non-application performance monitoring

p) Backup media

q) Data recovery

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r) Annual Operational Recovery Test

s) Annual update of Disaster Recovery Plan

7.3. Technical Lead, Server Administrator, Responsibilities

A. The Technical Lead Server Administrator provides coordination, oversight, and leadership for the analysis, planning, design, implementation, documentation, assessment, and management of IT architecture and infrastructure design framework to align IT approaches with the Department’s mission, goals, and business processes. The Technical Lead shall perform the following tasks:

1. Maintain integrity of the dispatch operating environment, including workstation functionality and mobile applications, to ensure full system functionality in support of a mission critical, 24/7/365 environment.

2. Ensure compliance with all departmental and industry policies, practices, and procedures, with an emphasis on systems security standards.

3. Provide concise communication with all levels of Departmental representatives, whether required in a standard reporting or ad hoc format.

4. Assure the Dispatch Technical Services Contractor team has consistent communication and collaboration with appropriate CHP sections and subject matter experts.

5. Work directly with all system-related vendors, primarily Central Square Technologies and Hewlett Packard, to resolve systems functionality issues.

6. Develop a cohesive teamwork atmosphere.

7. Perform system software upgrades including planning and scheduling, testing and coordination.

8. Perform workstation and server administration.

9. Perform version upgrade functionality testing.

10. Ensure full functionality of the CAD and related systems.

11. Research new technologies and make recommendations for hardware, software, network, and process/procedure improvements.

12. Provide schedule of after-hour system support staff, and act as primary resource as required.

13. Coordinate and conduct system support training sessions as needed.

14. Rack/stack/cable/install and build-out equipment in a data center environment, applying Department standards.

15. Travel may be required.

16. Perform other CAD/MDC System-related duties as assigned.

7.4. Technical Lead, SQL Database Administrator, Responsibilities A. The Technical Lead SQL Database Administrator is responsible for leading and/or working on the most complex IT applications design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software. This classification may also plan, install, configure, test, implement and manage a systems environment, including database management, in support of the Department’s IT architecture and business needs. The Technical Lead SQL Database Administrator shall perform the following tasks:

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1. Administration, configuration, and support of CAD workstation software.

2. Administration and management of system related SQL databases.

3. Assist with workstation image creation and update.

4. Administration and support of backup systems and software. Develop and implement effective backup strategies for the dispatch environment.

5. Create work orders and initiate troubleshooting. Monitor and take accountability for work orders through to resolution.

6. Troubleshoot problems with system outages, software applications, and operating systems within established standards and guidelines.

7. Work with vendor engineers and technicians to resolve technical problems.

8. Administration and support of system security, including system access, virus management, and security patch management.

9. Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required.

10. Research new technologies and make recommendations for software and process/procedure improvements.

11. Coordinate and conduct end user training sessions as needed.

12. Travel may be required.

13. Perform other dispatch system-related duties as assigned.

7.5. Technical Lead, Citrix Administrator, Responsibilities:

A. The Technical Lead Citrix Administrator classification may plan, install, configure, test, implement and manage a systems environment, including server, application and desktop virtualization, networking, and cloud computing technologies, in support of the Department’s IT architecture and business needs. The Technical Lead Citrix Administrator shall perform the following tasks:

1. Administration of Citrix Xen Desktop configuration and setup.

2. Administration, configuration, and support of Citrix CAD workstation hardware and software environment.

3. Server Administration, including Windows Server Clustering knowledge.

4. Oversee Windows Active Directory, utilizing Group Policy.

5. Administration of Hyper-V configuration and setup.

6. Create work orders and initiate troubleshooting. Monitor and take accountability for work orders through to resolution.

7. Review technical manuals and white papers to determine equipment compatibility.

8. Develop and write procedures for installation, use, and troubleshooting of system components.

9. Schedule and perform hardware/software installations, upgrades, backups, and data restoration.

10. Ensure network integrity by evaluating, implementing, and managing appropriate software and hardware solutions.

11. Use network management tools to monitor and tune the network and to discover and solve network issues.

12. Conduct routine network audits and troubleshooting to ensure optimal performance for the CAD system and CAD components.

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13. Troubleshoot problems with network outages, peripherals, software applications, and operating systems within established standards and guidelines.

14. Work with vendor engineers and technicians to resolve technical problems.

15. Administration and support of system security, including system access, virus management, and security patch management.

16. Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades, and other enhancements as required.

17. Coordinate and conduct end user training sessions as needed.

18. Travel may be required.

19. Perform other CAD/MDC System-related duties as assigned.

8. PERFORMANCE

The state will be the sole judge of the acceptability of all work performed and all work products produced by the contractor as a result of this SOW. Should the work performed, or the products produced by the contractor fail to meet the state conditions, requirements, specifications, guidelines, or other applicable standards, the following resolution process will be employed, except as superseded by other binding processes:

A. The state will notify the contractor in writing within five (5) state business days after completion of each phase of service of any acceptance problems by identifying the specific inadequacies and/or failures in the services performed and/or the products produced by the contractor.

B. The contractor will, within five (5) state business days after initial problem notification, respond to the state by submitting a detailed explanation describing precisely how the identified services and/or products actually adhere to and satisfy all applicable requirements, and/or a proposed corrective action plan to address the specific inadequacies and/or failures in the identified services and/or products. Failure by the contractor to respond to the state’s initial problem notification within the required time limits may result in immediate termination of the Agreement.

C. In the event of such termination, the state shall pay all amounts due the contractor for all work accepted prior to termination.

D. The state will, within five (5) state business days after receipt of the contractor’s detailed explanation and/or proposed corrective action plan, notify the contractor in writing whether it accepts or rejects the explanation and/or plan. If the state rejects the explanation and/or plan, the contractor will submit a revised corrective action plan within three (3) state business days of notification of rejection. Failure by the contractor to respond to the state’s notification of rejection by submitting a revised corrective action plan within the required time limits may result in immediate termination of the Contract. In the event of such termination, the state shall pay all amounts due the contractor for all work accepted prior to termination.

E. The state will, within three (3) state business days of receipt of the revised corrective action plan, notify the contractor in writing whether it accepts or rejects the revised corrective action plan proposed by the contractor. Rejection of the revised corrective

Statement of Work | RFO #048CP2404 | Page 15 of 18 action plan may result in immediate termination of the Contract. In the event of such termination, the state shall pay all amounts due the contractor for all work accepted prior to termination.

9. PROBLEM ESCALATION

The parties acknowledge and agree that certain technical and project related problems or issues may arise, and that such matters shall be brought to the state’s attention. Problems or issues shall normally be reported informally to the CAD Support Unit supervisor or manager.

There may be instances, however, where the severity of the problems justifies escalated reporting. To this extent, the contractor will determine the level of severity and notify the appropriate state personnel. The state personnel notified, and the time period taken to report the problem or issue, shall be at a level commensurate with the severity of the problem or issue.

The state personnel include, but are not limited to, the following:

First level: Courtney Lamet, Information Technology Supervisor II, (916) 843-4074, CLamet@chp.ca.gov

Second level: Alicia Fuller, Commander, (916) 843-4284, Alicia.Fuller@chp.ca.gov

Third level: Stacy Barr, Assistant Chief, (916) 843-4002, Stbarr@chp.ca.gov

10. CANCELLATION

The state may exercise its option to terminate the Agreement at any time with 30 calendar days prior written notice. In the event of such termination, the state shall pay all amounts due the contractor for all tasks/deliverables accepted prior to termination.

11. CONTRACT REPRESENTATIVES

All notices required by, or relating to, this Agreement shall be in writing and shall be sent to the parties of the Agreement at the address set below unless changed from time to time, in which event each party shall so notify the other in writing, and all such notices shall be deemed duly given if deposited, postage prepaid, in the United States mail or e-mailed and directed to the addresses then prevailing.

The Contract administrators during the term of this Contract will be:

State: California Highway Patrol Vendor: TBD Name: Courtney Lamet Name:

Phone: (916) 843-4074 Phone:

e-mail: CLamet@chp.ca.gov e-mail:

Direct all Contract inquiries to:

State: California Highway Patrol Vendor: TBD

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Unit: Business Services Section, Contracts

Name:

Name: Matthew Macdonald

Address:

Address: 601 N. 7th Street, Sacramento, CA 95811 Phone: (916) 843-3611 Phone:

e-mail: matthew.macdoonald@chp.ca.gov e-mail:

mailto:matthew.macdoonald@chp.ca.gov