NIGP 72528: High Volume, Call Answering Telephone Systems (see 725-53 for Low Volume Equipment)
Item Retired in 2007
Code facts
- Open opportunities
- 0 1 posted in the last 90 days
NIGP codes come from the NIGP Code (NIGP: The Institute for Public Procurement, maintained by Periscope Holdings), and state and local contract opportunities from the governments' procurement sites.
State & local contract opportunities
Opportunities by state
| Rank | State | Open now | Posted, last 90 days |
|---|---|---|---|
| 1 | California | 0 | 1 |
About NIGP 72528
NIGP Item 72528 High Volume, Call Answering Telephone Systems is inactivated as of March 1, 2007 for new procurement use and has been superseded by NIGP 839-31; however, the code's historical scope covers unified call center and telecommunications voice platforms that consolidate inbound and outbound communications across multiple channels and sites. State and local governments soliciting under this legacy code or its successor procure omnichannel contact center solutions with intelligent call routing, workforce management, advanced analytics, and compliance integration, as well as traditional voice telecommunications services—local, long-distance, PRI lines, SIP trunks, and analog POTS lines—deployed across multiple facilities. Recent opportunities show issuing bodies including regional health plans and large school districts seeking to modernize aging phone infrastructure and unify fragmented communication platforms with cloud-based or converged solutions that meet cybersecurity, emergency notification, and accessibility standards.
Inland Empire Health Plan (IEHP) posted an RFI for an omnichannel member and provider call center platform on September 19, 2026, with responses due October 3, 2026, emphasizing unified contact center capabilities, AI-driven analytics, and integration with existing systems. Hillsborough County Public Schools (HCPS) issued an RFP for telecommunications services—voice on September 7, 2026, with proposals due September 25, 2026, covering approximately 280 schools and 225,000 students, requiring pricing for approximately 5,094 analog lines, 83 PRI lines, 14 SIP connections, and T1 tie lines with 99.99% uptime SLA, E-Rate eligibility review, and compliance with Enhanced 911, Kari's Law, RAY BAUM'S Act, cybersecurity, FERPA, and Section 508/ADA accessibility requirements. HCPS weighted evaluation 35% on cost and best value, 30% on qualifications, 25% on scope, and 10% on utilization of small business enterprises. California and Florida school districts and regional health plans account for the recent visible activity under this code's domain.
Quick answers
What is NIGP 72528?
NIGP 72528 is High Volume, Call Answering Telephone Systems (see 725-53 for Low Volume Equipment), an item of the NIGP Commodity/
Is NIGP 72528 still used?
NIGP stopped using 72528 in 2007. Older contracts still carry it.
Which states post the most state and local bids under NIGP 72528?
The states with the most state and local contract opportunities under NIGP 72528 posted in the last 90 days are California (1).
What is the latest state & local contract opportunity under NIGP 72528?
The latest state & local contract opportunity under NIGP 72528 is RFI Member Experience Omnichannel Call Center Platform from California, posted September 19, 2026.
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