RFI for IT Services

The City of Washington in North Carolina is issuing a Request for Information (RFI) for comprehensive IT Services, Support, and Solutions to maintain continuous 24/7/365 operational capabilities. This procurement seeks detailed responses from vendors demonstrating their approach to addressing the city's information technology needs and operational requirements. Vendors must provide comprehensive proposals outlining their technical capabilities, including the minimum number of on-site IT technicians during normal business hours. The RFI requires vendors to submit responses by March 5, 2025, at 1:00 PM, with questions accepted until March 3, 2025. Proposed solutions must include estimated total cost of ownership, scalability considerations, and compliance with emerging industry standards. Critically, this RFI is informational in nature and will not result in a direct service contract, and vendors are responsible for all costs associated with preparing their responses. All proposed equipment must be commercially available and in general distribution by the contract start date.

The RFI does not specify specific set-aside designations or restrictions on respondent organizations, and no incumbent vendors are identified in the documentation. The procurement covers Bertie County and involves the City of Washington's Information Technology department, suggesting a local governmental scope. While no specific budget range or award value is disclosed, vendors are expected to provide comprehensive, unique responses that can be submitted multiple times if each submission is distinct and comprehensive. The procurement appears focused on gathering market intelligence about potential IT service approaches rather than initiating an immediate procurement. Respondents should be prepared to demonstrate their technical capabilities, solution flexibility, and ability to support a municipal government's continuous technological operations without interruption.