RFI for IT Services

The City of Washington in North Carolina is issuing a Request for Information (RFI) for comprehensive IT Services, Support, and Solutions to ensure continuous 24/7/365 operational technology capabilities. This procurement seeks detailed vendor responses demonstrating how potential contractors would address the city's information technology operational needs. The RFI requires vendors to provide comprehensive proposals including proposed solutions, minimum on-site IT technician staffing during business hours, estimated total cost of ownership, solution scalability, and compliance with emerging industry standards. Key submission requirements include commercially available equipment in general distribution by the contract start date, with responses due on March 5, 2025, at 1:00 PM. Vendors may submit multiple responses if each is unique and comprehensive, and all associated response preparation costs will be borne by the respondents. Potential vendors must submit questions by March 3, 2025, and should be prepared to outline their approach to maintaining uninterrupted technological infrastructure and support for the City of Washington.

The RFI documentation does not explicitly specify set-aside designations or restrictions on responding organizations, nor does it provide details about incumbent vendors or existing technological infrastructure. While the document indicates this is an informational request and will not result in an immediate service award, it suggests the city is conducting market research to understand potential IT service approaches. No specific budget range or potential contract value is disclosed in the available materials. The procurement appears to be open to various types of IT service providers, with an emphasis on comprehensive, reliable technological support. The opportunity is specifically associated with Bertie County (FIPS Code 37015) in North Carolina, though the soliciting entity is the City of Washington. Vendors should be prepared to demonstrate robust, scalable IT solutions that can support municipal technology needs across multiple operational domains.