RFI IT Services 0219-2025.doc

REQUEST FOR INFORMATION NO. 0219-2025

Due Date: March 5, 2025 @ 1:00pm

Refer ALL Inquiries to:

Angela Flowers Telephone No. (252)975-9308 Commodity: Request for Information for IT Services

MAILING INSTRUCTIONS: Mail only one Request for Information (RFI) per envelope. Address envelope and clearly note RFI number as shown below. It is the responsibility of the vendor to have the RFI in this office by the specified time and date of opening.

DELIVERED BY US POSTAL SERVICE OR HAND DELIVERED

RFI NO. 0219-2025

City of Washington

203 Grimes Rd.

Washington, NC 27889

Attn: Angela Flowers

NOTICE TO VENDOR

The RFI is NOT a request for offer and NO AWARD will result by submitting an RFI.

QUESTIONS

Submit written questions to Angela Flowers until March 3, 2025. Questions may be submitted by e-mail, hand delivery, or mail.

1.0 Executive Summary

The City of Washington is in the process of developing plans to sign contract with a Vendor for IT Services, Support, and Solutions.

This Request for Information (RFI) is intended to collect information and recommendations regarding: The City of Washington Information Technology (IT) needs in order to operate smoothly 24/7 365 days per year.

The City of Washington requests detailed responses showing how your firm/business would address the IT operations for the City of Washington.

2.0 RFI Procedures

A. Schedule Respondents will have two weeks to prepare their submissions to this RFI. Responses must be received by the date, time and the location specified on the cover sheet of this RFI. If needed, Respondents will be contacted by a City of Washington representative to discuss their submissions.

B. Clarification Questions Clarification questions will be accepted until March 3, 2025 as specified on the cover sheet of this RFI. All questions must be submitted in writing. An addendum containing any general clarification questions and their answers will be issued as an addendum to this RFI.

C. Response The City of Washington recognizes that considerable effort will be required in preparing a response to this RFI. However, please note this is a request for information only, and not a request for services. The Vendor shall bear all costs for preparing this RFI.

1. Content and Format

The City of Washington expects concise and detailed of this RFI. Responses should clearly define how the vendor’s proposed solution(s) would meet the City of Washington business needs/requirements. The City of Washington is not interested in brochures responses.

All equipment identified in the response must be commercially available and in general distribution on or before the first day of the contract date.

The City of Washington is not interested in participating in any field trials of new equipment or software.

The response should define all services that would be required by the proposed solution. The response should also include:

· The vendor’s understanding of the project and services by addressing the City of Washington business requirements;

· An estimated total cost of ownership for the solution including continued compliance with emerging industry standards.

· The proposed solution’s ability to expand and evolve to serve all of the City of Washington sites and also meet all of the IT service and performance needs.

· The minimum number of IT Technicians/Staff will be on site during normal business hours (required).

2. Multiple Responses Multiple responses will be accepted from a single vendor provided that each response is comprehensive, meets all of the City of Washington requirements, and is truly unique. Please place in separate envelopes and clearly mark responses as “Response #1, Response #2, etc.

City of Washington RFI Number 0219-2025