Purchase of - Digital Web-based Wayfinding Mobile Application

The City of Dallas, Department of Aviation, is procuring a Digital Web-based Wayfinding Mobile Application for Dallas Love Field Airport through an informal solicitation (BID NO.: B2300027) due on April 15, 2026, at 3:30 PM CST via the Dallas City Hall Bonfire Hub portal. The procurement encompasses the design, implementation, hosting, and maintenance of a mobile wayfinding application supporting iOS and Android devices that enables passengers to navigate approximately 750,000 square feet of terminal space (including concourse, terminal lobby, baggage claim, and ticketing hall) and three parking garages totaling approximately 4.95 million square feet of publicly accessible areas. The application must incorporate artificial intelligence functionality to identify customer patterns and deliver personalized navigational assistance, integrate GPS navigation with internal GIS and ESRI as-built drawings, provide real-time location information for airport services and amenities, and integrate with existing airport platforms including the Pax Loyalty program. The contract term is two years with two optional one-year renewal periods, with a service completion deadline of six months from contract award. Qualified proposers must demonstrate a minimum of five years' experience building AI mapping solutions with at least two years of experience in the airport or aviation industry, and must designate a Contract Manager with a minimum of five years of expertise in the field, including two years of consulting experience in the aviation/airport industry. Submission requirements include a cover letter, table of contents, executive summary, company qualifications with three references, account management information, service descriptions, and a bid sheet, all submitted online with prior vendor registration with the City of Dallas (CODVendorRegistrations@dallas.gov). All items and services must be new, unopened, and in original packaging, with no alternatives or substitutes accepted, and pricing must include all freight costs on an FOB delivery site basis.

The solicitation does not identify set-aside designations or restrictions limiting eligible respondents to specific types of organizations or disadvantaged enterprises based on the provided documentation. No incumbent vendors or current contractors are identified in the available materials. Vendors must integrate the solution with existing airport infrastructure, including the Pax Loyalty program and current airport platforms, and must coordinate all services and implementation schedules to accommodate impacts from the Love Field Expansion Program (LEAP), providing flexibility in scheduling and staffing during ongoing construction activities. All training materials must be delivered in both hard copy and electronic formats, and the vendor must provide on-site assessments, staff training, workshops, and webinars at designated locations, with all travel and accommodation costs included in the proposed bid price. Awards are made to the lowest responsive and responsible vendor, with the City of Dallas reserving the right to reject any or all quotes. Pricing must be firm for thirty days following quote submission unless extended by written agreement, and all vendors must comply with the City's Conflict of Interest Policy requiring disclosure of affiliations and business relationships with City of Dallas officers, with completed questionnaires filed no later than the 7th business day after becoming aware of facts requiring disclosure.