Prisoner Store and Friends and Family Care Packages

The State of Michigan Department of Corrections is seeking a qualified contractor to operate a Prisoner Store and Friends and Family Care Packages program across 26 correctional facilities serving approximately 33,000 incarcerated individuals. The procurement encompasses supply, delivery, and management of a minimum of 400 standardized commissary items across multiple product categories including healthcare products, hygiene items, stationery, food and beverages, and miscellaneous goods, with pricing provided on a per-unit basis. The contractor must establish Michigan-based fulfillment centers and warehouses, provide approximately 375 kiosks with ADA compliance and multi-language functionality, and manage bi-weekly prisoner orders (up to $125.00 per prisoner every two weeks) and quarterly friends and family orders through internet, mail, telephone, and kiosk access. Critical deliverables include order acceptance and processing within five business days for prisoner orders and seven business days for friends and family orders, kiosk installation and maintenance with 48-hour repair and replacement timelines, comprehensive system reporting including monthly sales and delivery compliance metrics, and collection of a minimum 14 percent commission on eligible sales into the Prisoner Benefit Fund. The RFP evaluation criteria consist of technical capability (35 points), service capabilities (35 points), operational requirements compliance (10 points), and vendor questions responses (20 points), with an 80-point minimum threshold required for pricing consideration. A voluntary pre-proposal meeting was held on April 29, 2026, at 3:30 p.m. Eastern via Microsoft Teams; written questions were due by 1:55 p.m. Eastern on May 4, 2026, with answers posted by May 11, 2026; proposals are due by 1:55 p.m. Eastern on June 15, 2026, through the Michigan.gov/SIGMAVSS portal; and the anticipated contract commencement date is October 1, 2026, with a five-year initial term and three optional one-year renewal periods.

The State of Michigan has designated preference consideration for qualified disabled veteran-owned businesses and service-disabled veteran-owned businesses under Michigan law. No incumbent contractor or existing technology integration requirements are identified in the solicitation materials; however, the contractor must integrate with PayPoint Consumer Payments and Merchant systems for payment processing and comply with comprehensive security standards including NIST-compliant data security protocols, PREA standards, CJIS security requirements, and Michigan Department of Corrections vendor rules and regulations. The contractor must maintain Commercial General Liability insurance of $1,000,000 per occurrence and $2,000,000 aggregate, Cyber Liability insurance of $1,000,000, and Crime Fidelity insurance of $1,000,000, with all insurers rated A- VII or higher by A.M. Best. The solicitation does not specify a total award value or budget range; however, contracts valued at $250,000 or greater require State Administrative Board approval. The State reserves the right to conduct facility inspections, oral presentations, reference checks, and background investigations of all bidders. Additional information and questions should be directed to Joy Nakfoor, the solicitation manager, at 517-249-0481 or nakfoorj@michigan.gov.