Peer Recovery Support Specialists

The City of Phoenix is requesting sealed offers for peer recovery support specialist services under RFP PS-26-0308, with a mandatory pre-offer conference on August 20, 2026 at 11:00 AM via WebEx, written inquiries due August 26, 2026, and offers due September 11, 2026 at 2:00 PM. The contract commences March 31, 2027 or upon Phoenix City Council approval (whichever is later) for an initial two-year term with three optional one-year extensions exercisable at the City's sole discretion.

The scope requires 36 full-time equivalent Peer Recovery Support Specialists providing 24/7/365 coverage across nine Behavioral Health Units within the Community Assistance Program. Specialists will respond to 911 calls involving behavioral health or social determinant concerns as solo or co-response units with law enforcement or fire personnel, working ten-hour shifts in consecutive four-day blocks. Mandatory qualifications include current Peer Recovery Support Specialist certification from a City-approved agency, a valid Arizona driver's license with acceptable driving record, background clearance, and demonstration of three years in operation with normal business activities focused on the requested services. Contractors must complete a mandatory three to four-week onboarding process including classroom training, minimum 40 hours observation rides, and minimum 40 hours practical rides before commencing work. Contractors must also provide AHCCCS-recognized Peer Recovery Support Specialist certification training to City employees. The role requires on-site crisis assessment, de-escalation techniques, case management, transportation to resources, and documentation using City technology systems. Billing is based on actual hours worked (excluding vacation, sick leave, paid time off, holidays, and travel); overtime exceeding 40 per workweek requires prior City approval and is paid at 1.5 times the hourly rate. Invoices are submitted monthly by the 5th with itemized receipts.

Evaluation criteria are Qualifications and Experience (300 points/30%), Method of Approach (400 points/40%), Capacity (200 points/20%), and Pricing Proposal (100 points/10%). Contractors must comply with HIPAA and Business Associate Agreement requirements, FTA federal certifications, and Sensitive Security Information handling protocols. Offerors must acknowledge receipt of an addendum (posted April 9, 2026) through the City's Procurement Portal.