REQUEST FOR PROPOSAL - PROFESSIONAL

SERVICES

RFP PS-26-0308

PEER RECOVERY SUPPORT SPECIALISTS

CITY OF PHOENIX

FINANCE CENTRAL PROCUREMENT

251 W. WASHINGTON ST.

PHOENIX, AZ

85003

RELEASE DATE: August 14, 2026

DEADLINE FOR QUESTIONS: August 26, 2026

RESPONSE DEADLINE: September 11, 2026, 2:00 pm

City of Phoenix

REQUEST FOR PROPOSAL - PROFESSIONAL SERVICES

RFP PS-26-0308

Peer Recovery Support Specialists

1. INTRODUCTION

2. INSTRUCTIONS

3. SCOPE OF WORK

4. EVALUATION PROCESS

5. STANDARD TERMS AND CONDITIONS

6. SPECIAL TERMS AND CONDITIONS

7. DEFENSE AND INDEMNIFICATION

8. INSURANCE REQUIREMENTS

9. SUBMITTALS

10. PRICING PROPOSAL

Attachments:

C - Acceptance of Offer

D - Exhibit D - Monthly Summary Example

E - PSA Attachment E - BAA Business Associate Agrmnt

F - Exhibit F Job Description

Request For Proposal - Professional Services #RFP PS-26-0308 Title: Peer Recovery Support Specialists

1. INSTRUCTIONS

1.1. Introduction

1.1.1. Contact Information

Daniel Haight

Finance Central Procurement

Email: daniel.haight@phoenix.gov

Phone: (602) 495-7343

1.1.2. Schedule of Events

The City reserves the right to change dates, times, and locations, as necessary. The City does not always hold a Pre-Offer Conference or Site Visit. All times in the Schedule of Events are

Local Phoenix, AZ Time.

To request a reasonable accommodation or alternative format for any public meeting, please contact the Procurement Officer (Daniel Haight) at (602) 495-7343/Voice or 711/TTY, or daniel.haight@phoenix.gov, no later than five (5) business days prior to the meeting.

Solicitation Issue Date: August 14, 2026

Pre-Offer Conference (Mandatory): August 20, 2026, 11:00am

Meeting link:

https://cityofphoenix.webex.com/cityofphoen ix/j.php?MTID=m992e290b7c36ef2d284320

5b3ed941c1

Meeting number:

2332 160 2216

Meeting password:

YyGhUwur882

Join from a video system or application

Dial

23321602216@cityofphoenix.webex.com

You can also dial 173.243.2.68 and enter your meeting number.

Join by phone

+1-415-655-0001 Toll

Access code: 23321602216

Global call-in numbers https://cityofphoenix.webex.com/cityofphoen ix/globalcallin.php?MTID=m60e15e2b08d08

44a50feeb4e16ff7a76

Written Inquiries Due Date: August 26, 2026, 2:00pm

Offer Due Date: September 11, 2026, 2:00pm

1.2. Description – Statement of Need

The City of Phoenix invites sealed offers for Peer Recovery Support Specialists.

The Effective Date of this Agreement will be upon final signature and recording by the City

Clerk’s department.

The Commencement Date of this Agreement will be upon March 31, 2027 or the Effective Date, whichever is later.

The term of this Agreement will be for 2 (two) years, beginning on the Commencement Date, with three (3) 1-year options to extend which may be exercised by the City in its sole discretion.

https://cityofphoenix.webex.com/cityofphoenix/j.php?MTID=m992e290b7c36ef2d2843205b3ed941c1 https://cityofphoenix.webex.com/cityofphoenix/j.php?MTID=m992e290b7c36ef2d2843205b3ed941c1 https://cityofphoenix.webex.com/cityofphoenix/j.php?MTID=m992e290b7c36ef2d2843205b3ed941c1 mailto:23321602216@cityofphoenix.webex.com http://173.243.2.68/ https://cityofphoenix.webex.com/cityofphoenix/globalcallin.php?MTID=m60e15e2b08d0844a50feeb4e16ff7a76 https://cityofphoenix.webex.com/cityofphoenix/globalcallin.php?MTID=m60e15e2b08d0844a50feeb4e16ff7a76 https://cityofphoenix.webex.com/cityofphoenix/globalcallin.php?MTID=m60e15e2b08d0844a50feeb4e16ff7a76

This solicitation is available through the City’s Procurement Portal. For technical support issues related to the City's Procurement Portal, Offeror may use the support bubble on the bottom right, or email procurement-support@opengov.com for any assistance. For other issues related to this solicitation please contact the procurement officer listed under Contact Information.

Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term including any extensions exercised, or termination pursuant to the provisions of this Agreement.

1.3. Minimum Qualifications

The qualified and responsive Offeror must meet all minimum qualifications listed below. Should an Offeror fail to meet one of the minimum qualifications identified, the Offer will be disqualified as non-responsive.

Offeror must have been in operation a minimum of three (3) years. The Offeror's normal business activity during the past three (3) years will have been for providing the goods or services in this solicitation.

1.4. Agreement Term and Contractual Relationship

Offerors are responsible for reading the agreement and submitting any questions about it in accordance with the process listed in this agreement. By submitting a proposal, each Offeror agrees it will be bound by the agreement. The City anticipates a two year contract, with three option years. Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence of any of the following:

• reaching the end of the term and any extensions;

• completing the services set forth in the Scope of Work (the “Services”);

• payment of the maximum authorized compensation; or

• termination pursuant to the provisions of the Agreement.

1.5. Scope of Work and Special Terms and Conditions

Contractor will provide consulting services that will be in accordance with the Scope of Work as set forth in Scope of Work section, which may be supplemented with additional detail from time to time during the term of the Agreement, and that are satisfactory to the City. In performing these services, Contractor will also specifically comply with the applicable Supplemental Terms and Conditions that are set forth in Special Terms and Conditions section.

1.6. Instructions

1.6.1. Preparation of Offer

All forms provided must be completed and submitted with the Offer. The signed and completed

Conflict of Interest and Transparency form must be included or your Offer may be deemed non-responsive.

It is permissible to copy Submittal forms if necessary. Erasures, interlineations, or other modifications of the Offer must be initialed in original ink by the authorized person signing the mailto:procurement-support@opengov.com

Offer. No offer will be altered, amended or withdrawn after the specified offer due date and time.

The City is not responsible for Offeror’s errors or omissions.

All time periods stated as a number of days will be calendar days.

It is the responsibility of all Offerors to examine the entire solicitation and seek clarification of any requirement that may not be clear and to check all responses for accuracy before submitting an offer. Negligence in preparing an offer confers no right of withdrawal after due date and time. Offerors are strongly encouraged to:

A. Consider applicable laws and/or economic conditions that may affect cost, progress, performance, or furnishing of the products or services.

B. Study and carefully correlate Offeror’s knowledge and observations with the solicitation and other related data.

C. Promptly notify the City of all conflicts, errors, ambiguities, or discrepancies that Offeror has discovered in or between the solicitation and other related documents.

D. The City does not reimburse the cost of developing, presenting or providing any response to this solicitation. Offers submitted for consideration should be prepared simply and economically, providing adequate information in a straightforward and concise manner. The Offeror is responsible for all costs incurred in responding to this solicitation. All materials and documents submitted in response to this solicitation become the property of the City and will not be returned.

E. Offerors are reminded that the specifications stated in the solicitation are the minimum level required and that offers submitted must be for products or services that meet or exceed the minimum level of all features specifically listed in this solicitation. Offers offering less than any minimum specifications or criteria specified are not responsive and should not be submitted.

F. Offer responses submitted for products considered by the seller to be acceptable alternates to the brand names or manufacturer’s catalog references specified herein must be submitted with technical literature and/or detailed product brochures for the

City’s use to evaluate the products offered. Offers submitted without this product information may be considered as non-responsive and rejected. The City will be the sole judge as to the acceptability of alternate products offered.

G. Prices will be submitted on a per unit basis by line item, when applicable. In the event of a disparity between the unit price and extended price, the unit price will prevail unless obviously in error.

1.6.2. Exceptions

If an Offeror has exceptions based on the scope then Offeror must include a list of exceptions to the requirements of the solicitation and attachment documents, if any, stated on a separate page labeled “Exceptions Statement.” Offeror must identify the reason for the requested change, provide alternate language and provide an explanation.

It is the intent of the City to award a contract on a fair, competitive basis. For this reason, the

City may view any “Exception” in response to any material conditions or requirement of the solicitation, as an attempt by the Offeror to vary the terms of the solicitation which, in fact, may result in giving the Offeror an unfair advantage. For this reason, the City will, at its option, not allow exceptions to any material requirement if, in the opinion of the City, the exceptions alter the overall intent of the solicitation, unless the exception would be of material benefit to the City.

Additionally, the City may, at its option, deem any submittal non-responsive based on exceptions by the Offeror.

1.6.3. Inquiries

All questions that arise relating to this solicitation should be directed via City’s Procurement

Portal and must be received by the due date indicated in the Schedule of Events. The City will not consider questions received after the deadline.

No informal contact initiated by Offerors on the proposed service will be allowed with members of City’s staff from date of distribution of this solicitation until after city council awards the contract. All questions concerning or issues related to this solicitation must be presented in writing.

The Procurement Officer will answer written inquiries in an addendum and publish any addenda on the City’s Procurement Portal.

1.6.4. Addenda

The City of Phoenix will not be responsible for any oral instructions made by any employees or officers of the City of Phoenix regarding this solicitation. Any changes will be in the form of an addendum. The Offeror must acknowledge receipt of any/all addenda through the City's

Procurement Portal with their submittal.

Changes to terms and conditions of the Solicitation and resulting Agreement made pursuant to an addendum shall be memorialized in the Solicitation and resulting Agreement document. To that end, a parenthetical will be added to applicable provision(s) referencing the addendum that imposed the change. The language in the final provision will reflect the updated version.

1.6.5. Licenses

If required by law for the operation of the business or work related to this Offer, Offeror must possess all valid certifications and/or licenses as required by federal, state or local laws at the time of submittal.

1.6.6. Certifications

By signature in the Offer section of the Offer and Acceptance page(s), Offeror certifies:

• The submission of the Offer did not involve collusion or other anti-competitive practices.

• The Offeror must not discriminate against any employee, or applicant for employment in violation of Federal or State Law.

• The Offeror has not given, offered to give, nor intends to give at any time hereafter, any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor, or service to a public servant in connection with the submitted Offer.

1.6.7. Submission of Offer

Offers must be in possession of the Department on or prior to the exact time and date indicated in the Schedule of Events. Late offers will not be considered. The prevailing clock will be the

City Department’s clock.

Offers should be submitted electronically via the City’s Procurement Portal by clicking on “Draft

Response” via https://procurement.opengov.com/portal/phoenix/projects/254993. Offerors that are unable to submit electronically should contact the Procurement Officer to discuss the logistics of hard copy submittals. Offerors must be registered with OpenGov by signing up via https://procurement.opengov.com/signup. Vendor training guides can be found at: https://opengov.my.site.com/support/s/article/ca6d1285-1e48-4a21-bb0d-715edb7794ed

Any original documents (such as bonds, guaranties, powers of attorney), if required by the solicitation, must be separately delivered to and received by the City on or prior to the exact time and date indicated in the Schedule of Events, with a clear indication of the Offer for which it is attributed.

It is the responsibility of the Offeror to ensure that the Offer is timely and to confirm that there are no technical reasons that any offer submitted electronically may be delayed. The date and time on the upload as received/stamped by the City’s Procurement Portal will provide proof of submission and verification whether the Offer was received on or prior to the exact time and date indicated in the Schedule of Events.

For assistance with submittals, vendors are welcome to use the OpenGov support chat (blue chat bubble in the bottom right corner) to connect with a member of OpenGov's support team who will be able to assist you with your submission.

Please DO NOT submit links to Google Docs, Dropbox Paper, or similar services. Your offer may be deemed non-responsive if your offer is supplied utilizing these services.

1.6.8. Withdrawal of Offer

At any time prior to the solicitation due date and time, an Offeror (or designated representative) may withdraw the Offer by clicking “Unsubmit Response” on the Offer submission via the City’s

Procurement Portal.

1.6.9. Offer Results

Offers will be opened on the offer due date, time and location indicated in the Schedule of

Events, at which time the name of each Offeror, and the prices may be read. Offers and other information received in response to the solicitation will be shown only to authorized City personnel having a legitimate interest in them or persons assisting the City in the evaluation.

Offers are not available for public inspection until after the City has posted the award recommendation on the City's Procurement Portal.

The City will post a preliminary offer tabulation on the City's Procurement

Portal: https://procurement.opengov.com/portal/phoenix/projects/254993 within five business https://procurement.opengov.com/portal/phoenix/projects/254993 https://procurement.opengov.com/signup https://opengov.my.site.com/support/s/article/ca6d1285-1e48-4a21-bb0d-715edb7794ed https://procurement.opengov.com/portal/phoenix/projects/254993 days of the offer opening. The City will post the information on the preliminary tabulation as it was read during the offer opening. The City makes no guarantee as to the accuracy of any information on the preliminary tabulation. Once the City has evaluated the offers, the City will post an award recommendation on the City's Procurement Portal. By signing and submitting its

Offer, each Offeror agrees that this posting of the award recommendation to the City's

Procurement Portal effectively serves as the Offeror’s receipt of that notice of award recommendation. The City has no obligation to provide any further notification to unsuccessful

Offerors.

1.6.10. Pre-Award Qualifications

Offeror must have been in operation a minimum of three years. The Offeror’s normal business activity during the past three years will have been for providing the goods or services in this solicitation.

1.6.11. Award of Contract

Unless otherwise indicated, award(s) will be made to the most responsive, responsible

Offeror(s) who are regularly established in the service, or providing the goods, contained in this solicitation and who have demonstrated the ability to perform in an acceptable manner.

A. Factors that may be considered by the City include:

1. Technical capability of the Offeror to accomplish the scope of work required in the

Solicitation. This may include performance history on past and current government or industrial contracts; and,

2. Demonstrated availability of the necessary manpower (both supervisory and operational personnel) and necessary equipment to accomplish the scope of work in the Solicitation; and,

3. Safety record; and,

4. Offeror history of complaints and termination for convenience or cause.

B. Notwithstanding any other provision of this solicitation, the City reserves the right to: (1) waive any immaterial defect or informality; or (2) reject any or all offers or portions thereof; or (3) reissue a solicitation.

C. A response to a solicitation is an offer to contract with the City based upon the terms, conditions, and specifications contained in the City’s solicitation. Offers do not become contracts until they are executed by the Chief Procurement Officer or Department

Director. A contract has its inception in the award, eliminating a formal signing of a separate contract. For that reason, all of the terms, conditions and specifications of the procurement contract are contained in the solicitation, and in any addendum or contract amendment.

1.6.12. City's Right to Disqualify for Conflict of Interest

The City reserves the right to disqualify any Offeror on the basis of any real or apparent conflict of interest that is disclosed by the Offer submitted or any other data available to the City. This disqualification is at the sole discretion of the City. Any Offeror submitting an Offer herein waives any right to object now or at any future time, before anybody or agency, including but not limited to, the City Council of the City of Phoenix or any court.

1.6.13. Solicitation Transparency Policy

A. Commencing on the date and time a solicitation is published, potential or actual Offerors or respondents (including their representatives) shall only discuss matters associated with the solicitation with the Mayor, any members of City Council, the City Manager, any

Deputy City Manager, or any department director directly associated with the solicitation

(including in each case their assigned staff, except for the designated Procurement

Officer) at a public meeting, posted under Arizona Statutes, until the resulting contract(s) are awarded to all Offers or responses are rejected and the solicitation is cancelled without any announcement by the Procurement Officer of the City’s intent to reissue the same or similar solicitation. As long as the solicitation is not discussed, Offerors may continue to conduct business with the City and discuss business that is unrelated to the solicitation with the City staff. Offerors may not discuss the solicitation with any City employees or evaluation panel members.

B. Offerors may discuss their proposal or the solicitation with the Mayor or one or more members of the Phoenix City Council, provided such meetings are scheduled through the Procurement Officer, and are posted as open meetings with the City Clerk at least 24 hours prior to the scheduled meetings. The City Clerk will be responsible for posting the meetings. The posted notice shall identify the participants and the subject matter, as well as invite the public to participate.

C. With respect to the selection of the successful Offerors, the City Manager and/or City

Manager's Office will continue the past practice of exerting no undue influence on the process. In all solicitations of bids and proposals, any direction on the selection from the

City Manager and/or City Manager's Office and Department Head (or representative) to the proposal review panel or selecting authority must be provided in writing to all prospective Offerors.

D. This policy is intended to create a level playing field for all Offerors, assure that contracts are awarded in public, and protect the integrity of the selection process. OFFERORS

THAT VIOLATE THIS POLICY SHALL BE DISQUALIFIED. After official Notice is received by the City for disqualification, the Offeror may follow the Protest process, unless the Solicitation is cancelled without notice of intent to re-issue.

E. “To discuss” means any contact by the Offeror, regardless of whether the City responds to the contact. Offerors that violate this policy will be disqualified until the resulting contract(s) are awarded, or all Offers or responses are rejected and the solicitation is cancelled without any announcement by the Procurement Officer of the City’s intent to reissue the same or a similar solicitation. The City interprets the policy as continuing through a cancellation of a solicitation until Council award of the contract, as long as the

City cancels with a statement that the City will rebid the solicitation.

1.6.14. Protest Process

A. Offeror may protest the contents of a solicitation no later than seven days before the solicitation deadline when the protest is based on an apparent alleged mistake, impropriety or defect in the solicitation. Protests filed regarding the solicitation may be addressed by an amendment to the solicitation or denied by the City. If denied, the opening and award will proceed unless the City determines that it is in the City’s best interests to set new deadlines, amend the solicitation, cancel or re-bid.

B. Therefore, unless otherwise notified by a formal amendment, the Protester must adhere to all solicitation dates and deadlines, including timely filing of an Offer, regardless of filing a protest.

C. Offeror may protest an adverse determination issued by the City regarding responsibility and responsiveness, within seven days of the date the Offeror was notified of the adverse determination.

D. Offeror may protest an award recommendation if the Offeror can establish that it had a substantial chance of being awarded the contract and will be harmed by the recommended award. The City will post recommendations on the City’s Procurement

Portal to award the contract(s) to an Offeror(s). Offeror must submit award protests within seven days after the posting of the award recommendation, with exceptions only for good cause shown, within the City’s full and final discretion.

E. All protests will be in writing, filed with the Procurement Officer identified in the solicitation and include the following:

1. Identification of the solicitation number;

2. The name, address and telephone number of the protester;

3. A detailed statement describing the legal and factual grounds for the protest, including copies of relevant documents;

4. The form of relief requested; and

5. The signature of the protester or its authorized representative.

F. The Procurement Officer will render a written decision within a reasonable period after the protest is filed. The City will not request City Council authorization to award the contract until the protest process is complete. All protests and appeals must be submitted in accordance with the City’s Procurement Code, (Phoenix City Code, Ch. 43), and administrative regulations and any protests or appeals not submitted within the time requirements will not be considered. Protests must be filed with the Procurement Officer.

1.6.15. Public Record

All Offers submitted in response to this solicitation will become the property of the City and become a matter of public record available for review pursuant to Arizona State law. If an

Offeror believes that a specific section of its Offer response is confidential, the Offeror will isolate the pages marked confidential in a specific and clearly labeled section of its Offer response. An Offeror may request specific information contained within its Offer is treated by the

Procurement Officer as confidential provided the Offeror clearly labels the information

“confidential.” To the extent necessary for the evaluation process, information marked as

“confidential” will not be treated as confidential. Once the procurement file becomes available for public inspection, the Procurement Officer will not make any information identified by the

Offerors as “confidential” available to the public unless necessary to support the evaluation process or if specifically requested in accordance with applicable public records law. When a public records request for such information is received, the Procurement Officer will notify the

Offeror in writing of any request to view any portion of its Offer marked “confidential.” The

Offeror will have the time set forth in the notice to obtain a court order enjoining such disclosure.

If the Offeror does not provide the Procurement Officer with a court order enjoining release of the information during the designated time, the Procurement Officer will make the information requested available for inspection.

1.6.16. Late Offers

Late Offers must be rejected, except for good cause. If a late Offer is submitted, the Department will document the date and time of the submittal of the late Offer, keep the Offer and notify the

Offeror that its Offer was disqualified for being a late Offer.

1.6.17. Right to Disqualify

The City reserves the right to disqualify any Offeror who fails to provide information or data requested or who provides materially inaccurate or misleading information or data. The City further reserves the right to disqualify any Offeror on the basis of any real or apparent conflict of interest that is disclosed by the Offer submitted or any other data or information available to the

City. This disqualification is at the sole discretion of the City. By submission of a solicitation response, the Offeror waives any right to object now or at any future time, before any agency or body including, but not limited to, the City Council of the City or any court as to the exercise by the City of such right to disqualify or as to any disqualification by reason of real or apparent conflict of interest determined by the City. The City reserves the right to replace the disqualified

Offeror.

1.6.18. Contract Award

The City reserves the right to award a contract by individual line items, by group, all or none, or any other combination most advantageous to the City. The City reserves the right to award multiple contracts.

1.6.19. Equal Low Offer

Contract award will be made by putting the names of the tied vendors in a cup for a blind drawing limited to those bidders with tied Offers. If time permits, the Offerors involved will be given an opportunity to attend the drawing. The drawing will be witnessed by at least three persons, and the contract file will contain the names and addresses of the witnesses.

1.6.20. Evaluation of Competitive Sealed Offers

The City will use its discretion in applying the following processes to this solicitation. Any ties in scoring will be resolved with a best and final price request and the lowest price will prevail.

1.6.21. Determining Responsiveness and Responsibility

Offers will be reviewed for documentation of minimum qualifications, completeness, and compliance with the Solicitation requirements. The City reserves sole discretion to determine responsiveness and responsibility.

Responsiveness: Nonresponsive Offers will not be considered in the evaluation process. The solicitation states criteria that determine responsiveness, and the solicitation includes terms and conditions that if included or excluded from Offers (as the case may be) will render an Offer nonresponsive.

Exceptions, conditions, reservations, or understandings are presumed to be unacceptable, and an Offer that includes unacceptable exceptions, conditions, reservations, or understandings may be rejected as nonresponsive. Alternatively, the City in its sole discretion may instruct in writing that any Offeror remove the conditions, exceptions, reservations or understandings. If the Offeror fails to do so in writing, the City may determine the Offer to be nonresponsive.

Responsibility: To obtain true economy, the City must conduct solicitations to minimize the possibility of a subsequent default by the Contractor, late deliveries, or other unsatisfactory performance that may result in additional administrative costs. It is important that the Offeror be a responsible Contractor. Responsibility includes the Offeror’s integrity, skill, capacity, experience, and facilities for conducting the work to be performed.

The Procurement Officer will review each Offer to determine if the Offeror is responsible. The

City’s determination as to whether an Offeror is responsible will be based on all information furnished by the Offeror, interviews (if any), and information received from Offeror’s references, including information about Offeror’s history, terminations for convenience or cause, contract breach lawsuits or notices of claim and any other sources the City deems appropriate. Award of the Contract resulting from the solicitation will not be made until any necessary investigation, which each Offeror agrees to permit by submitting its Offer, is made by the City as it deems necessary. A review of responsibility may occur up to contract award.

The Offeror’s unreasonable failure to promptly supply information about an inquiry with respect to responsibility may be grounds for a determination of non-responsibility with respect to such

Offeror.

1.6.22. Detailed Evaluation of Offers and Determination of Competitive Range

During deliberations, the Evaluation Panel will reach a consensus score for each evaluation criterion except price. The Procurement Officer will score the price, which will be added to the overall consensus score. The overall consensus scores will determine the Offerors’ rankings and which offers are within the Competitive Range, when appropriate.

1.6.23. Offers Not Within the Competitive Range

The City may notify Offerors of Offers that the City determined are not in the Competitive

Range.

1.6.24. Discussions with Offerors in the Competitive Range

The City will notify each Offeror whose Offer is in the Competitive Range or made the ‘short list’ and provide in writing any questions or requests for clarification to the Offeror. Each Offeror so notified may be interviewed by the City and asked to discuss answers to written or oral questions or provide clarifications to any facet of its Offer. The Offerors in the competitive range may be required to provide a demonstration of their product.

Demonstrations - Offerors in the competitive range may be invited to construct a hands-on sample or presentation of their solution at the City of Phoenix. In addition, each finalist may prepare and deliver a presentation of their proposed solution based on the script developed by the evaluation panel. The City may also require a hands-on lab demonstration designed specifically for the evaluation panel. The results of the surveys will be tabulated and delivered to the evaluation team for the final review and solution selection session(s).

If an Offer in the Competitive Range contains conditions, exceptions, reservations or understandings to or about any Contract or Solicitation Scope requirement, the City may discuss or negotiate the conditions, exceptions, reservations or understandings during these meetings. But the City in its sole discretion may reject any and all conditions, exceptions, reservations and understandings, and the City may instruct any Offeror to remove the conditions, exceptions, reservations or understandings. If the Offeror fails to do so, the City may determine the Offer is nonresponsive, and the City may revoke its determination that the Offer is in the Competitive Range.

To the fullest extent permitted by law, the City will not provide any information, financial or otherwise, to any Offeror about other Offers received in response to this solicitation. During discussions with Offerors in the Competitive Range, the City will not give Offerors specific prices or specific financial requirements that Offerors must meet to qualify for further consideration.

The City may state that proposed prices are too high with respect to the marketplace or otherwise unacceptable. Offerors will not be told of their relative rankings before Contract award.

1.6.25. Best and Final Offers (BAFO)

A BAFO is an option available for negotiations. Each Offeror in the Competitive Range, which is determined in the City’s sole discretion, may be afforded the opportunity to amend its Offer and make one BAFO.

If an Offeror’s BAFO modifies its initial Offer, the modifications must be identified in the BAFO.

The City will evaluate BAFOs based on the same requirements and criteria applicable to initial

Offers. The City will adjust appropriately the initial scores for criteria that have been affected by offer modifications made by a BAFO. Based on the criteria defined in the solicitation as weighted, the City will then perform final scoring and prepare final rankings.

The Evaluation Panel will recommend the Offer that is the best value and most advantageous to the City based on the evaluation criteria.

The City reserves the right to make an award to an Offeror whose Offer is the highest rated, best value, and most advantageous to the City based on the evaluation criteria, without conducting written or oral discussions with any Offeror, without negotiations, and without soliciting BAFOs.

1.6.26. Fixed Offer Price Period

All offers shall be firm and fixed for a period of 180 calendar days from the solicitation opening date.

1.6.27. Obtaining a Copy of the Solicitation and Addenda

Interested Offerors may download the complete solicitation and addenda from the City's

Procurement Portal: https://procurement.opengov.com/portal/phoenix/projects/254993. Any interested Offerors without internet access may obtain this solicitation by calling the

Procurement Officer or picking up a copy during regular business hours at the City of Phoenix, Finance Department, Central Procurement Division, 251 W Washington Street, 8th Floor, Phoenix, AZ 85003. It is the Offeror’s responsibility to check the City's Procurement Portal, read the entire solicitation, and verify all required information is submitted with their Offer.

1.6.28. Certificates of Insurance

Upon notification of a recommended award, the Offeror will have 14 calendar days to submit a complete certificate of insurance in the minimum amounts and the coverages as required in the

Insurance Requirements of this solicitation. Insurance requirements are non-negotiable.

1.7. Evaluation Criteria

In accordance with the Administrative Regulation 3.10, Competitive Sealed Proposal awards shall be made to the responsive and responsible Offeror(s) whose Offer is determined in writing to be the most advantageous to the City based upon the evaluation criteria listed below.

The evaluation factors are listed in the relative order of importance and more details are provided in Scope of Work. The Weight (Points) for each Evaluation Criteria are the maximum points that may be assigned for that Criteria. The following evaluation criteria will be used to evaluate all Offers:

No. Evaluation Criteria Scoring Method Weight (Points) https://procurement.opengov.com/portal/phoenix/projects/254993

1. 1. Qualifications and Experience

A. Provide a narrative of your company’s profile and describe your experience delivering Peer

Recovery Support Specialist services for public-sector customers, as required in Exhibit

A – Scope of Work. Include:

1. A history of the business, including date established and type of ownership or legal structure.

2. Length of time operating under the current legal entity

(1.3 Minimum Qualifications).

3. Length of time providing the requested services (1.3

Minimum Qualifications)

B. Describe the Offeror's experience delivering Peer Recovery Support

Specialist staffing to public-sector customers, including scope, scale, and program outcomes pursuant to Scope of Work Section E.3 and it's subsections.

C. Provide a narrative describing the key personnel proposed to deliver

Peer Recovery Support Specialist services, including their experience, qualifications, roles, responsibilities, licensure, certifications, and applicable credentialing policies. At a minimum, address the following:

1. Explain how the proposed personnel will contribute to advancing community health and safety through implementation of Behavioral

Health Units (BHUs) and integration with existing mental and behavioral health services, consistent with

Scope of Work Section E.1.a through E.1.f.

0-100 Points 300 (30% of Total)

2. Describe experience held by key personnel, including any

State of Arizona licensure and/or certification required under Scope of Work Section

G. Aggregate staffing counts may be provided in lieu of resumes.

3. Describe the company’s credentialing policy and process applicable to key personnel, including whether the credentialing standard aligns with a recognized national certification framework in accordance with

Scope of Work Section G.1 through G.3.

D. Describe your experience delivering AHCCCS-recognized

Peer and Recovery Support

Specialist training, crisis intervention training, naloxone awareness, overdose-prevention education, and other required trainings (Scope of work Sections

G.1 and H.2) Include your capacity to train large cohorts and provide instruction outside standard business hours.

2. 2. Method of Approach

A. Describe your firm’s recruitment and onboarding strategies for

Peer Recovery Support

Specialists, including sourcing methods, screening procedures, background checks, credential verification, and expected hiring timelines. Explain how these processes ensure compliance with staffing requirements in

Section E.3 and qualification standards in Section G.

B. Describe your firm’s approach to delivering Peer Recovery Support

Specialist services to public-sector customers. Relate your description to the program objectives in Scope of Work

Section C and the service requirements in Scope of Work

Section E.

C. Describe in detail your staffing infrastructure and operational model for ensuring continuous coverage across nine (9)

Behavioral Health Units. Address:

1. Backfill strategies for absences, vacancies, unexpected leave, or turnover

(SOW E.3.c)

2. Collaboration with CAP

Casework Service

Coordinators to create staffing schedules (SOW

E.3.i)

3. Staff retention strategies and methods to ensure continuous staffing availability.

D. Describe the service performance guarantees your firm will implement to meet or exceed the operational, staffing, training, and confidentiality requirements

0-100 Points 400 (40% of Total) outlined in Sections E and G of the Scope of Work.

E. Describe your firm’s complete workflow for submitting accurate and timely invoices in accordance with SOW Section I.1 through I.7.

Include:

• How billable hours are validated and reconciled with City-provided monthly reports

• Controls used to ensure invoice accuracy and compliance with contract rates

• Internal review processes prior to submission

• Methods used to ensure on-time submission in the format required by the City.

3. 3. Capacity

A. Provide a narrative, supported by relevant staffing data or statistics, demonstrating your firm’s capacity to meet the City’s staffing requirements for Behavioral

Health Units (BHUs). Your response should describe your ability to supply and sustain the required number of Peer

Recovery Support Specialists, maintain continuous 24/7/365 operations service demands as outlined in Sections E.3 and G of the Scope of Work.

B. Describe your firm’s customer service infrastructure that supports CAP Administration.

Include how CAP staff will contact your organization for scheduling issues, personnel concerns, incidents requiring immediate escalation, or coordination needs under Scope of Work Section E.2.

Describe the structure, staffing, communication channels, and hours of operation of your support team.

C. Describe your current staffing levels and any planned expansion needed to meet increased service capacity. (SOW E.3.b and 7.G.1).

D. Describe your capacity to train up to 150 City staff per year using

AHCCCS-recognized PRSS curriculum. Include frequency of training sessions and capability to offer courses outside normal business hours (SOW G.1).

0-100 Points 200 (20% of Total)

4. Pricing Proposal 0-100 Points 100 (10% of Total)

2. AGREEMENT

2.1. Professional Services Agreement

BETWEEN

THE CITY OF PHOENIX

AND

CONTRACTOR NAME

This AGREEMENT is made and entered into this March 31, 2027, (“the Effective Date”), or as of the City Clerk date, whichever is later, by and between the City of Phoenix, Arizona, a municipal corporation of the State of Arizona (hereinafter referred to as “City”) and insert legal name of

Contractor here, insert state of corporation and correct business name – Corporation, LLC, etc that you have confirmed on the Arizona Corporation Commission website, (hereinafter referred to as “ Contractor”).

RECITALS

A. The City Manager of the City of Phoenix, Arizona, is authorized by the provisions of the

City Charter to execute agreements for professional services.

B. The City desires to obtain the services that are specifically set forth in this Agreement.

C. The City procured these professional services in accordance with the Phoenix City Code and Administrative Regulation 3.10.

D. Contractor possesses the skills and expertise necessary to provide such services as desired by the City.

E. This Agreement is authorized by the City Council (Ordinance Number and Agenda

Number if applicable) Enter date.

NOW, THEREFORE, it is agreed by and between the parties as follows:

2.2. Term of Agreement

A. This Agreement begins on the Effective Date in the above introductory paragraph, and upon approval by the City, for two year contract, with three option years.

B. This Agreement will terminate upon the earliest occurrence of any of the following:

1. reaching the end of the term exercised as set forth in A;

2. completing the services set forth in the Scope of Work attached as EXHIBIT A –

SCOPE OF WORK (the “Services”);

3. payment of the maximum compensation under Paragraph Payment of this

Agreement; or

4. termination pursuant to the provisions of this Agreement.

2.3. Payment

A. Contractor will submit monthly invoices on or before the 5th of every month. Each invoice will be accompanied with itemized receipts. The invoice will be submitted free of mathematical errors and/or missing supporting documentation. All appropriate documentation will be provided that supports the charges reflected in the monthly invoice. Upon finding of an error and/or missing documentation, the City will return the invoice to the Contractor. Contractor will promptly resubmit the revised invoice to the

City. Each revised invoice will document the date that the revised invoice is submitted to the City. Requests for payment must be submitted with documentation of dates and hours worked, hourly rate charged, and a detailed description of the Services performed.

Failure of City to identify an error does not waive any of the City’s rights.

B. Invoice for Peer Recovery Support Specialists service will be sent to invoices@phoenix.gov , CC: Pfd.Cap@phoenix.gov .

C. Invoices for services for Section 8 of the Scope of Work will be submitted to: invoices@phoenix.gov .

2.4. Scope of Work and Special Terms and Conditions

Contractor will provide consulting services that will be in accordance with the Scope of Work as set forth in EXHIBIT A – SCOPE OF WORK, which may be supplemented with additional detail from time to time during the term of the Agreement, and that are satisfactory to the City. In performing these services, Contractor will also specifically comply with the applicable Standard and Special Terms and Conditions. Contractor will provide progress reports to the CAP Admin, or just use “the City” according to a mutually agreed-upon schedule.

2.5. Exhibit A – Scope of Work

A. Purpose

1. The City of Phoenix Fire Department is seeking proposals from qualified companies to provide Peer Recovery Support Specialist (PRSS) positions on the Community

Assistance Program's (CAP) Behavioral Health Units (BHU) and/or qualified companies to provide certification training on Peer Recovery Support to CAP employees.

2. The City of Phoenix Police Department is seeking proposals from qualified companies to provide Suicide, Opioid, and Substance Abuse Prevention and

Outreach Services, as well as Crisis Intervention Training, as outlined in Section H of the Scope of Work.

B. Background

1. In FY 2021–2022, the Phoenix Mayor and City Council allocated $15 million to the Community Assistance Program (CAP) to design and implement an alternative mailto:invoices@phoenix.gov mailto:Pfd.Cap@phoenix.gov mailto:invoices@phoenix.gov response model for 9-1-1 calls involving individuals experiencing mental or behavioral health crises. This investment sought to create an additional branch within the City’s emergency response system, enabling Police Communications to divert appropriate calls from law enforcement response to a Behavioral Health Unit (BHU).

2. The City recognized that dispatching specialized resources focused on behavioral health and social-welfare needs would reduce risk and harm to residents by ensuring the right type of support was sent at the right time. CAP launched its first BHU in late

2022. Over the past five years, CAP has worked toward the Mayor and City Council’s directive of establishing and operating nine BHU teams citywide, providing service 24 hours a day, seven days a week.

3. The Phoenix Fire Department (PFD) and Phoenix Police Department (PPD) dispatch centers remain responsible for the triage of all incoming emergency calls and deploying the most appropriate responder. With the addition of BHUs, dispatchers now have the ability to shift calls away from traditional police or medical responses when behavioral health concerns are the primary issue. The city strives to route as many appropriate calls as possible to BHUs or to telephone-based crisis hotlines, based on the caller’s needs, safety considerations, and any indication of criminal activity.

4. Since implementation, BHU call volume has steadily increased as the model matures and public awareness grows. BHUs responded to 2,074 calls for service in 2023, 4,744 calls for service in 2024, and 9,279 calls for service in 2025, demonstrating both rising demand and the City’s expanding capacity to deliver specialized behavioral health response.

5. Data from 2025 indicates that 78 percent of BHU calls are handled solely by the

BHU, with the remaining 22 percent involving co-response with police, fire, or both.

BHU teams conduct on-scene safety and needs assessments and can transport residents to behavioral health clinics, pharmacies, or other essential appointments.

In addition to crisis response, BHUs provide short-term case management services for up to nine months, ensuring individuals are linked to long-term public or private behavioral health supports.

C. Objective

1. The City of Phoenix strives to improve community health and safety by providing additional services to residents who face an urgent adverse situation.

2. This spectrum includes accessing behavioral health resources from the 9-1-1 call-taker, other options available to first responders at the 9-1-1 incident, and the availability of follow-up services.

3. The goal is to quickly provide the appropriate response to 9-1-1 callers experiencing homelessness, behavioral health issues, or non-emergency health or social welfare concerns, with the benefit of reducing some responses from law enforcement, EMS, or hospital-based interventions for non-emergent 9-1-1 calls.

4. While the majority of the BHU dispatches will be dispatched directly from the CAP

Behavioral Health Dispatcher (CAP Crisis Intervention Supervisor), BHUs may also originate as requests while in the community.

5. The City’s long-term goal is for all qualifying CAP Crisis Intervention Specialists, Supervisors, and Coordinators to obtain a Peer Recovery Support Specialist credential.

D. Definitions

1. "BHU" means the behavioral health units maintained by the City of Phoenix

Community Assistance Program.

2. “CAP” means the Community Assistance Program maintained by the City of

Phoenix, which includes crisis response units and behavioral health units.

3. “CRU” means the crisis response units maintained by the City of Phoenix

Community Assistance Program.

4. “Peer Recovery Support Specialist” is someone with lived experience of behavioral health and/or substance use recovery who has received specialized training on how to use their expertise to help others.

5. "Stability" can be defined as improving health and social welfare concerns that lessen the utilization of fire and law enforcement units, hospital emergency department visits, or psychiatric or behavioral admissions.

6. "Trauma-informed response" seeks to mitigate re-traumatization of residents and staff. This approach adheres to the six (6) key principles discussed in SAHMHA's

Concept of Trauma and Guidance for a Trauma-Informed Approach (July 2014), samsha-national-guidelines.pdf

7. “Billing Hours” means the actual time during which a contractor employee is actively performing work duties for the City under this Contract. Billing Hours include only the hours the employee is physically working, responding to calls, completing required documentation, attending City-approved meetings, or participating in

City-approved in-person training. Billing Hours do not include vacation time, sick time, paid time off, holidays, travel to and from home, administrative tasks not assigned by the City, or any other paid or unpaid leave.

E. General Requirements

1. The Contractor shall assist City to:

https://bja.ojp.gov/sites/g/files/xyckuh186/files/media/document/samsha-national-guidelines.pdf

a. Support and advance community health and safety by implementing BHUs and integrating them into existing mental and behavioral health programs and services to meet residents' needs.

b. Reduce utilization of and reliance on law enforcement response for situations based on health…