Exhibit_F_Job_Description.pdf

RFP PS-26-0308 Exhibit F

pg. 1 Contracted Peer Recovery Support Specialist Job Description Updated: June 2026

Contracted Peer Recovery Support Specialist Job Description

This description shall not be held to exclude other duties not specifically mentioned that are of similar kind or level of difficulty as the examples of typical functions of the classification. They are intended to describe the general nature and level of work being performed by individuals assigned to positions in this classification.

DISTINGUISHING FEATURES OF THE CLASS:

As part of the Community Assistance Program (CAP), the fundamental reason this classification exists is to respond to 9-1-1 calls as part of a two-person Behavioral Health Unit (BHU). In this role Peer Recovery Support Specialist will respond to calls with a behavioral health or social determinant of health nexus. The BHU will be sent in lieu of police and/or fire personnel as well as a co-response with police and/or fire personnel.

BHU teams may respond to other types of crises care calls including, house fires, death, and crime related incidents.

BHU teams will consist of city employee, CAP Crisis Intervention Specialist and contracted Peer Recovery Support Specialists. When Peer Recovery Support Specialists are not available, a CAP Crisis Intervention Specialist will be assigned as the second on the unit.

BHU serves to de-escalate and stabilize crisis situations, providing emotional support and resource connection. The Community Assistance Program functions 24 hours per day/7 days a week/ 365 days per year; shift, holiday, and weekend work is required. Shifts are 10 hours/day and are assigned in consecutive days (Sunday – Wednesday or Wednesday - Saturday). Peer Recovery Support Specialists are expected to work on the behavioral health unit, as assigned.

Peer Recovery Support Specialists must be able to complete the CAP on-boarding process prior to starting their assigned shift. The CAP on-boarding includes 3 to 4 weeks of classroom training, Monday – Friday, in-person on-line training, a minimum of 40 hours of observation rides and minimum of 40 hours of practical rides.

SUPERVISION RECEIVED/GIVEN:

CAP supervision is received from a Crisis Intervention Supervisor or Casework Services Coordinator.

pg. 2 Contracted Peer Recovery Support Specialist Job Description Updated: June 2026

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

• Serves on a mobile Behavioral Health Unit or Crisis Response team, as needed to provide crisis intervention services by responding to emergency calls that come through the 911 system

• Conduct on-site assessments and intervention in emergency situations including mental health, substance abuse, unexpected death, house fires, child abuse, domestic violence, sexual assaults, and other social determinants of health

• Employs de-escalation techniques to diffuse tense situations and ensure the safety of all parties

• Provides emergency assistance, emotional support, crisis intervention, community resources, referral, and transportation to individuals in distress

• Collaborates with law enforcement, emergency medical services, and other crisis response teams to coordinate appropriate interventions

• Acts as a liaison between individual(s) receiving services and behavioral health agencies, first responders, medical staff, medical examiner’s office, mortuaries, and other community partners

• Transports individuals to their home, social service agencies or other appropriate resources

• Performs short-term case management functions for individuals who use 9-1-1 for non-emergent needs

• Creates and maintains required reports, records and documents.

• Utilizes technology provided by hiring agency to assess if individual is receiving or has received services for behavioral health and is connected to a clinic or case manger

• Maintains regular and reliable attendance

• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity

pg. 3 Contracted Peer Recovery Support Specialist Job Description Updated: June 2026

Required Knowledge and Abilities:

Knowledge of:

• Social service agencies and community resources

• Knowledge of crisis intervention techniques, trauma-informed care principles, and best practices in mental health services

• Excellent communication and interpersonal skills with the ability to collaborate effectively with diverse stakeholders

• Knowledge of Behavioral Health Systems and petition process

• Police and Fire policies and procedures

Ability to:

• Communicate in the English language by phone or in person in a one-to-one setting

• Maintain confidentiality of records and information

• Comprehend and make inferences from written material

• Produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar

• Work cooperatively with city employees and the public

• Work safely without presenting a direct threat to self or others

• Develop specific goals and plans to prioritize, organize, and accomplish work

Additional Requirements:

• Appointments to some positions are subject to meeting appropriate background standards

• Some positions require the use of personal or City vehicles on City business.

Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a city vehicle or if the employee does not have personal insurance coverage

• Employees in this classification who are skilled in a second language may be called upon to utilize that skill in the routine performance of their duties without additional compensation

pg. 4 Contracted Peer Recovery Support Specialist Job Description Updated: June 2026

• Some positions will require the performance of other essential and marginal functions

ACCEPTABLE EXPERIENCE AND TRAINING:

Must hold a Peer Recovery Support Specialists Certification and possess a valid Arizona Driver’s License.

Meets requirements of hiring agency.

Preferred 1 year experience in behavioral health and/or crisis services.