Passenger Mobility Services

The Greater Orlando Aviation Authority (GOAA) is seeking a contractor to provide Passenger Mobility Services at Orlando International Airport (MCO), specifically in Terminal C. The procurement is a 60-month contract commencing around January 1, 2025, requiring the successful bidder to manage and operate a fleet of mobility vehicles to ensure courteous, safe, and expeditious passenger transportation. The contractor must provide at least six mobility vehicles, staff 24 full-time equivalent positions, and operate 20 hours per day, seven days per week. Proposals are due on a Tuesday at 11:00 a.m. EST, with a pre-proposal meeting and potential site visits available. Evaluation criteria will include the proposer's experience, operational plans, insurance capabilities, and overall qualifications. Key requirements include having two consecutive years of verifiable mobility services experience at commercial airports, government facilities, or large venues, and the ability to provide comprehensive mobility assistance in various airport areas including arrival and departure concourses, Federal Inspection Station, and other Terminal C locations.

The contract includes a significant 35% Minority and Women Business Enterprise (MWBE) participation goal, with no specific goals for Local Developing Business (LDB) or Veteran Business Enterprise (VBE). Prospective bidders must be registered to do business in Florida and demonstrate financial capability, including providing a $1,000,000 performance bond or letter of credit. The total five-year contract value is structured with annual budgets ranging from $1,231,900 in Year 1 to $1,386,700 in Year 5, comprising a management fee, mobility vehicle usage fee, and reimbursable payroll and operating expenses. The contract will be funded through airport revenues generated from user fees, concessions, and airline revenues, with no local taxpayer contributions. Contractors must maintain specific insurance coverages, comply with airport security regulations, and be responsible for vehicle maintenance, employee training, and adherence to safety protocols. The Greater Orlando Aviation Authority intends to select the most highly qualified, responsible, and responsive proposer based on a comprehensive evaluation of their submission.