Organizational Change Management Service

The City of Phoenix Water Services Department (WSD) is issuing a Request for Qualifications (RFQu-26-0077) to establish a Qualified Vendor List (QVL) for Organizational Change Management (OCM) services. The solicitation seeks consulting firms with expertise in leading and executing OCM initiatives, specifically targeting technology implementations, process improvements, and cultural change efforts within water utility operations. Qualified firms must demonstrate a minimum of three years in business or five years of key personnel experience, and have successfully completed at least three similar OCM projects within the past five years. Proposed project teams must include professionals holding Certified Change Practitioner credentials, preferably with Prosci Methodology certification and bachelor's degrees or equivalent utility experience. The evaluation will be based on a pass/fail criteria across three equally weighted categories: Company History, Experience and Qualifications, and Methodology, each representing 33.3 percent of the total score. Key procurement dates include a non-mandatory pre-offer conference on January 5, 2026 at 11:00 AM via Webex, written inquiry deadline of January 13, 2026 at 2:00 PM, and sealed proposal submission due date of January 26, 2026 at 2:00 PM through the City's Procurement Portal.

The procurement includes specific Disadvantaged Business Enterprise (DBE) and Small Business Participation Plan requirements consistent with 49 CFR Part 26 regulations. Contractors must demonstrate good faith efforts in promoting participation of DBE and small business firms through proactive outreach, solicitation of services, and identification of certified suppliers using Arizona UTRACS and City of Phoenix databases. Insurance requirements are substantial, including Technology Errors and Omissions Liability ($1,000,000 per claim), Commercial General Liability ($2,000,000), Workers' Compensation, and Network Security and Privacy Liability ($1,000,000 per claim) for contractors accessing confidential data. The contract term is anticipated to commence around March 25, 2026, with a five-year base period and two potential one-year renewals, creating a maximum seven-year potential contract duration. While no specific award value is explicitly stated, pricing for individual task orders will be negotiated on a project-by-project basis, covering estimated labor hours, software, equipment, licensing, maintenance, and support services. The City emphasizes that no guarantee of specific assignment volume or work quantity is provided to QVL members, and selection for specific projects will be based on project requirements, vendor qualifications, and availability.