Notification and Credit Monitoring Services

The Texas Department of Insurance (TDI) is issuing a Request for Proposals (RFP) for notification and credit monitoring services in response to a data event. TDI is seeking services to educate affected customers, provide call center services, and offer credit monitoring and identity theft restoration services. The key deliverables include preparing, printing, and mailing approximately 23,000 notification letters, providing a toll-free call center, and offering credit monitoring and identity theft restoration services for 90 days, with an option to extend for an additional 90 days. TDI is evaluating proposals based on cost, respondent qualifications and experience, and compliance with specifications, using a best value standard. The proposal due date is April 1, 2024 at 3:00 pm Central time, and TDI anticipates an award date of April 8, 2024. The initial contract term is from contract execution to December 31, 2024, with an optional one-year renewal.

The RFP does not specify any set-aside designations or restrictions on the types of organizations that can respond. The RFP also does not list any incumbent vendors or current contractors, nor does it mention any existing infrastructure or technology that requires integration. The RFP does not provide any specific award values or budget ranges.