Next Generation 911 Evolution

The State of Delaware Department of Government Support Services is requesting proposals for a Next Generation 911 Evolution system delivering equipment-based Emergency Services IP Network (ESInet), Next Generation Core Services (NGCS), hosted call handling with long-term recording compliant with National Emergency Number Association standards, Computer Aided Dispatch, Mobile Data Systems for Windows and iOS/Android platforms, Law Enforcement Records Management System, and Fire Records Management System, with proposals due December 2, 2026 at 3:00 p.m. and written questions due October 26, 2026 at 4:00 p.m. EST.

Vendors may respond to portions of the RFP addressing solutions they provide, and joint ventures are permitted with a designated prime contractor. The contract term is ten years with five optional one-year extensions. Responses to questions will be posted by November 5, 2026 at 4:30 p.m. EST. No mandatory pre-bid meeting has been established.

Proposals will be evaluated on a weighted basis: Technical Response (35 points), Vendor Qualifications and Experience (10 points), References (10 points), Price (15 points), Operations, Maintenance, and Support (10 points), Implementation and Project Management (15 points), and Systems Integration and Interoperability (5 points), totaling 100 points. The State reserves the right to award to other than the lowest-priced proposal and to make multiple source awards.

Vendors must maintain non-public Delaware data within the United States and prohibit offshore work. Insurance requirements include Workers' Compensation, Commercial General Liability ($1 million per occurrence / $3 million aggregate), and either Medical/Professional Liability, Errors and Omissions, or Product Liability ($1 million per occurrence / $3 million aggregate). Service subscription license costs are incurred only as individual licenses are utilized, with no charges during implementation and solution development phases. Monthly usage reports in Excel format are due by the 15th of each month. Quarterly 2nd tier subcontracting reports are due within 15 days following each quarter ending March 31, June 30, September 30, and December 31. Proposals must be submitted through the online portal at https://gss.bonfirehub.com/ with maximum upload size of 1,000 MB and must include signed cover letter, table of contents, technical response, pricing information, vendor forms, and required appendices.