GSS26716-E911_SVC_appC.pdf
PDF 133 KB Posted
- Attached to
- Next Generation 911 Evolution
- Solicitation number
- GSS26716-E911_SVC
- Issued by
- Delaware
About this file
This document is the online bid submission portal instructions for the State of Delaware's Office of Management and Budget Government Support Services in response to the Next Generation 911 Evolution solicitation (GSS26716-E911). The solicitation seeks vendors to provide E911 services including ESInet-NGCS, Computer-Aided Dispatch (CAD), Mobile solutions, Law Enforcement Records Management System (LERMS), and Fire Records Management System (Fire RMS). Written questions regarding solicitation interpretation must be submitted by October 26, 2026 at 4:00 p.m. EST, with answers provided by November 5, 2026 at 4:30 p.m. EST. All complete bids and proposals must be received by 3:00 p.m. on December 2, 2026 through the online portal at https://gss.bonfirehub.com/.
Vendor proposals must include a signed cover letter, table of contents, technical response, and pricing information demonstrating the vendor's qualifications and capacity to meet contract requirements. Submissions must be broken into separate components: Proposal Original (technical response), Proposal Redacted (with confidentiality forms if applicable), Vendor Information Forms (including non-collusion statements, business references, and subcontractor information), BidTable (cost proposal using provided template), and Questionnaire. Required appendices include pricing schedules for ESInet-NGCS, CHaaS, CAD, Mobile, LERMS, and Fire RMS, along with technical specifications for interfaces, integration, and functional requirements. All submissions must comply with specified file formats and system requirements, with a maximum upload size of 1000 MB, and vendors are advised to allow time for potential technical issues given the Bonfire Support Service Level Agreement's maximum response time of 2 hours.
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Other files
| File | Type | Posted |
|---|---|---|
| GSS26716-E911_SVC_appB.xlsx | XLSX spreadsheet | |
| GSS26716-E911_SVC_appD.xlsx | XLSX spreadsheet | |
| GSS26716-E911_SVC_rfp.pdf | ||
| GSS26716-E911_SVC_appB1.xlsx | XLSX spreadsheet |
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Text version
STATE OF DELAWARE
Office of Management and Budget
Government Support Services
Online Bid Submission Portal Instructions
Solicitation responses may be submitted through the online bid submission portal at:
https://gss.bonfirehub.com/. Failure to submit a proposal in the required format or through the required submission method may result in the proposal being deemed non-responsive.
A. Questions
The State of Delaware will allow written requests for clarification of this solicitation. All questions with regard to the interpretation of this solicitation, drawings, or specifications, or any other aspect of this solicitation must be received through the online bid submission portal by October 26, 2026 at 4:00 p.m. (EST), referencing the section, page number, text of passage being questioned, and the question. All questions will be answered in writing by November 5, 2026 at 4:30 p.m. (EST), with responses posted on https://bids.delaware.gov and https://gss.bonfirehub.com/.
B. Proposal Contents
Each vendor’s proposal should contain at a minimum the following information:
1. Cover Letter on the letterhead of the company or organization submitting the proposal.
The cover letter must briefly summarize the Vendor's ability to provide the services specified in the RFP. The cover letter shall be signed by a representative who has the legal capacity to enter the organization into a formal contract with Government Support Services.
2. Table of Contents which clearly identifies the structure of the proposal and showing page numbers for each of the required sections and attachments.
3. The remaining vendor proposal package shall identify how the vendor proposes meeting the contract requirements and shall include pricing. This part of the proposal may also include descriptions of any enhancements or additional services or qualifications the Vendor will provide that are not mentioned in this RFP. (Refer to Section C for instructions on how to submit the components of the proposal response.)
The purpose of the proposal is to provide Vendors with an opportunity to demonstrate their qualifications, competence, and capacity to undertake the services described herein, in a manner which complies with the requirements of this RFP.
C. Electronic Submission
Solicitation responses must be submitted through the portal at:
https://gss.bonfirehub.com/. The portal will have you break your submission as follows:
• Proposal Original – This upload will include your technical response to the solicitation, excluding any Questionnaire, BidTables, and Vendor Information Forms.
• Proposal Redacted – o If Confidentiality Form is checked NO, upload the Confidentiality Form, with the box checked.
o If Confidentiality Form is filled out identifying portions of the proposal as confidential, upload the Confidentiality Form, along with all documents that have information you are looking to redact, with those sections redacted.
https://gss.bonfirehub.com/ https://gss.bonfirehub.com/ https://bids.delaware.gov/ https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgss.bonfirehub.com%2F&data=05%7C02%7Ccourtney.mccarty%40delaware.gov%7Cea543faf365b4560f24f08dc0d3c7921%7C8c09e56951c54deeabb28b99c32a4396%7C0%7C0%7C638399800584034755%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4AsGs6A7DS7wCUcK2FsE5XGyqkNq9Pw7Byoqli87904%3D&reserved=0
• Vendor Information Forms – Complete the packet and upload, preferably as one pdf file.
The Vendor Information Forms include:
o Non-Collusion Statement – Both signatures and notary stamp/seal must be visible o Vendor Information Sheet o Business References – Required for responding vendor, as well as any identified sub-contractors.
o Confidentiality Form – Check the box to indicate No redactions, otherwise complete the form to summarize what you have redacted. (See Proposal Redacted section above.)
o Exceptions Form – Check the box to indicate No Exceptions, otherwise complete the form to notate all exceptions for consideration.
o Subcontractor Information – Check the box to indicate No Subcontracts, otherwise complete one form for each sub-contractor.
• BidTable – This submission will be your cost proposal which must be uploaded using the template provided. Refer to Section F below for additional guidance.
• Questionnaire – This submission will supplement your technical proposal response and must be uploaded using the template provided. Refer to associated Instructions for additional guidance.
Please note: Minimum system requirements: Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox. Javascript and browser cookies must be enabled.
Submission materials must be submitted in the File Type identified in the portal. The maximum upload file size is 1000 MB. Documents should not be embedded within uploaded files, as the embedded files will not be accessible or evaluated.
Excel files provided through the portal manipulated in any way will result in a failed upload.
Do not use special formatting, special characters or formulas.
D. Submission Deadline –
Per Delaware Code, all complete bids/proposals must be received by 3:00 p.m. December 2, 2026. Respondents are encouraged not to wait until the last hour to submit their response.
E. Technical Issues –
Allow time for any technology challenges you may experience. Be advised that Bonfire Support Service Level Agreement has a maximum response time of 2 hours. Support tickets submitted should be specific, in order to minimize the “research” time before responding. Technical questions related to your submission should be directed to the portal provider at Support@GoBonfire.com or visit their help forum at https://vendorsupport.gobonfire.com/hc/en-us. Common issues are due to modifications to the BidTable and/or Questionnaire.
mailto:Support@GoBonfire.com https://vendorsupport.gobonfire.com/hc/en-us
F. Appendices – Complete each Appendix, as instructed, in the format provided, save and upload each.
o Appendix B – Pricing ESInet-NGCS Pricing and CHaaS o Appendix B1 – Pricing CAD, Mobile, LERMS and Fire RMS o Appendix D – Vendor Information Forms o Appendix E – Technical General, ChaaS-REC and ESInet-NGCS o Appendix F – Interfaces & Integration Requirements o Appendix G – CAD & Mobile Data Functional Specifications o Appendix H – Law Enforcement Records Management Specifications o Appendix I – Fire Records Management Specification Inspections o Appendix J – Questionnaire
| Solicitation responses may be submitted through the online bid submission portal at: https://gss.bonfirehub.com/. Failure to submit a proposal in the required format or through the required submission method may result in the proposal being deemed non... |
| A. Questions |
| B. Proposal Contents |
| C. Electronic Submission |
| Solicitation responses must be submitted through the portal at: https://gss.bonfirehub.com/. The portal will have you break your submission as follows: |
| Proposal Original – This upload will include your technical response to the solicitation, excluding any Questionnaire, BidTables, and Vendor Information Forms. |
| Proposal Redacted – |
| o If Confidentiality Form is checked NO, upload the Confidentiality Form, with the box checked. |
| o If Confidentiality Form is filled out identifying portions of the proposal as confidential, upload the Confidentiality Form, along with all documents that have information you are looking to redact, with those sections redacted. |
| Vendor Information Forms – Complete the packet and upload, preferably as one pdf file. The Vendor Information Forms include: |
| o Non-Collusion Statement – Both signatures and notary stamp/seal must be visible |
| o Vendor Information Sheet |
| o Business References – Required for responding vendor, as well as any identified sub-contractors. |
| o Exceptions Form – Check the box to indicate No Exceptions, otherwise complete the form to notate all exceptions for consideration. |
| o Subcontractor Information – Check the box to indicate No Subcontracts, otherwise complete one form for each sub-contractor. |
| BidTable – This submission will be your cost proposal which must be uploaded using the template provided. Refer to Section F below for additional guidance. |
| Questionnaire – This submission will supplement your technical proposal response and must be uploaded using the template provided. Refer to associated Instructions for additional guidance. |
| Please note: Minimum system requirements: Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox. Javascript and browser cookies must be enabled. |
| Submission materials must be submitted in the File Type identified in the portal. The maximum upload file size is 1000 MB. Documents should not be embedded within uploaded files, as the embedded files will not be accessible or evaluated. |
| Excel files provided through the portal manipulated in any way will result in a failed upload. Do not use special formatting, special characters or formulas. |
| D. Submission Deadline – |
| E. Technical Issues – |
| F. Appendices – Complete each Appendix, as instructed, in the format provided, save and upload each. |
| o Appendix B – Pricing ESInet-NGCS Pricing and CHaaS |
| o Appendix B1 – Pricing CAD, Mobile, LERMS and Fire RMS |
| o Appendix D – Vendor Information Forms |
| o Appendix E – Technical General, ChaaS-REC and ESInet-NGCS |
| o Appendix F – Interfaces & Integration Requirements |
| o Appendix G – CAD & Mobile Data Functional Specifications |
| o Appendix H – Law Enforcement Records Management Specifications |
| o Appendix I – Fire Records Management Specification Inspections |
| o Appendix J – Questionnaire |
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