GSS26716-E911_SVC_appB1.xlsx

This is a service pricing appendix for the Next Generation 911 Evolution contract opportunity in Delaware, detailing service rates and billing structure for 911 system operations and support. The document appears to be part of a comprehensive procurement package that establishes the framework for service delivery, likely covering telecommunications infrastructure, call handling systems, computer-aided dispatch (CAD) functionality, and related technical support services. The appendix specifies service-level agreements, monthly recurring charges, and non-recurring fees associated with system implementation and ongoing operations. The pricing structure is designed to accommodate multiple jurisdictions and call centers within Delaware's 911 network, with differentiated rates based on service tiers, call volumes, and geographic service areas.

The pricing terms outlined in the appendix establish monthly service fees, implementation costs, maintenance charges, and support hour rates for the designated service period. The document reflects a performance-based contracting approach with clearly defined service metrics and corresponding costs, enabling Delaware to budget for Next Generation 911 system modernization and operations. Pricing is structured to allow flexibility for various agency configurations and call center sizes, with options for scaling services as demand increases. The appendix serves as the financial foundation for the procurement, ensuring transparent cost allocation across participating jurisdictions and establishing the basis for contract administration and invoice processing throughout the term of the agreement.