New Madrid License Office

The State of Missouri Department of Revenue is requesting proposals for operation and management of the New Madrid License Office under RFP DOR 0000000049SL, with responses due June 12, 2026, at 2:00 PM Central Time. This is a Blanket Purchase Agreement with a five-year initial term and a one-time five-year renewal option at the Department's sole discretion.

The contractor will operate the license office under their awarded name and provide professional customer service and office management for motor vehicle and driver licensing operations, including processing title transactions, motor vehicle and marine registrations, and issuing and renewing driver and non-driver licenses. The contractor must comply with all Missouri law, state agency policies and procedures, and achieve full compliance within thirty business days of authorization to proceed and open the office within thirty to forty-five business days depending on whether relocation is required. Compensation is based solely on transaction-processing fees as established in Section 136.055, RSMo, detailed in Attachment 2, and subject to legislative changes. The contractor bears all facility costs, utilities, operating expenses, employee salaries, and equipment maintenance.

The contractor must maintain liability insurance with minimum coverage of $500,000 per policy (or $1,000,000 for offices processing more than 25,000 transactions annually) and a crime bond. The contractor must provide sufficient staffing to operate all state-provided workstations during peak hours and the last seven business days of each month, maintain ADA compliance, implement security systems with surveillance cameras, deposit state funds daily through the Central Bank remote deposit system, and maintain all required records and inventory accountability.

Proposals must be submitted through MissouriBUYS and include completed RFP documents with Exhibits A through I, legal documentation, tax and registration compliance verification, and a notarized Credit and Asset Verification Form and background security clearance reports dated no earlier than sixty calendar days prior to the proposal deadline. Evaluation uses multiattribute scoring methodology. No pre-bid conference or site tour is scheduled.