McKinney Urban Transit District – Shared Ride/On-Demand Service

The Dallas Area Rapid Transit Authority (DART) on behalf of the McKinney Urban Transit District (MUTD) is soliciting sealed offers from qualified firms to provide a comprehensive turnkey Software as a Service (SaaS) solution for managing shared ride and on-demand transportation services across Collin County, Texas. Solicitation No. 2098066 was posted on May 16, 2026, with a pre-proposal conference scheduled for May 27, 2026 at 3:00 PM CST via Microsoft Teams, and offers must be submitted electronically via the DART Bonfire Hub portal no later than June 19, 2026 at 2:00 PM Dallas time. The procurement encompasses both non-dedicated Transportation Network Company (TNC) services and dedicated contractor-provided wheelchair-accessible vehicle (WAV) operations serving eligible residents (seniors aged 65 and older, individuals with disabilities, and low-income riders) from McKinney, Celina, Lowry Crossing, Melissa, Princeton, and Prosper. The contractor will operate a fleet of four WAVs plus one spare vehicle with weekday service hours from 6:00 AM to 8:00 PM and weekend hours from 8:00 AM to 8:00 PM, with a contract term running from January 2, 2027, through December 31, 2029, plus two optional one-year renewal periods. The statement of work requires the contractor to implement a comprehensive SaaS platform with open API architecture capable of integrating with DART's GoPass mobile application, managing trip reservations, dispatching, payment processing, and automated National Transit Database (NTD) reporting, while operating under a distance-based fare structure with a $5.00 flat rate for trips up to seven miles and $0.75 per additional mile capped at $17.00. Evaluation criteria employ a weighted scoring methodology totaling 1,000 points: technical acceptability accounts for 700 points (firm qualifications at 150 points, staff qualifications at 150 points, work plan at 300 points, and system performance at 100 points), while price proposals represent 300 points using lowest responsive bid scoring, with technical proposals characterized as "Acceptable," "Potentially Acceptable," or "Unacceptable," and the Authority reserving the right to request clarifications, oral presentations, or best and final offers before award determination. Required qualifications include submission of three years of audited financial statements demonstrating financial capacity, documented experience with similar ADA microtransit or transportation services, evidence of technology capability equivalent to or exceeding the Go Pass App platform, and demonstrated ability to meet performance standards including average service wait times of 30 minutes or less, shared ride travel times not exceeding two times direct drive time, and customer satisfaction ratings of at least 80 percent willing to recommend the service.

The procurement establishes Small Business Concern (SBC) participation requirements with all offerors required to submit an executed Intent to Perform as a Subcontractor form for each proposed SBC subcontractor at the time of initial response, and successful offerors must enter into formal subcontract agreements with identified SBC firms within ten business days of contract execution. No specific set-aside percentages are identified in the available solicitation documents; however, the contract is federally funded through the Federal Transit Administration, making it subject to federal requirements including Buy America compliance, equal employment opportunity protections, Davis-Bacon Act considerations, and various civil rights provisions. The contractor must demonstrate comprehensive insurance coverage including Commercial General Liability at $2,000,000 per occurrence and $4,000,000 aggregate, Commercial Automobile Liability at $5,000,000 per accident, Professional Liability at $2,000,000 per claim, and Cyber Liability at $2,000,000 per claim, with DART, MUTD, and the City of McKinney named as additional insureds. The contractor must also comply with extensive information security standards including NIST SP 800-63 Federation Assurance Level 3 authentication, SOC-2 Type II certification, FIPS 140-2 data encryption standards, and maintenance of separate development and production environments with daily data replication to DART facilities. No incumbent contractor or current service provider is identified in the available documents, though the integration requirement with DART's existing GoPass application infrastructure indicates the need for technical compatibility with established systems. The contract value is not explicitly stated in the available documents; however, the estimated service scope includes 70,000 to 85,369 annual non-dedicated TNC trips, 14,500 to 17,972 dedicated weekday trips, and weekend operations, suggesting a substantial contract award to be determined through the competitive evaluation process.