Litigation Case Management SaaS

The City of Pittsburgh's Office of Management and Budget, on behalf of the Law Department, is seeking a comprehensive web-based litigation case management Software as a Service (SaaS) solution through RFP #2023-RFP-278. The procurement targets a robust system capable of managing all litigation aspects from case intake through trial and appeal, with specific requirements for document management, court system integration, and extensive functional capabilities. The proposed software must support document categorization, OCR functionality, task management, remote access, multiple user permissions, and integration with Microsoft Office and court information systems. Evaluation criteria include firm qualifications (15 points), project team qualifications (15 points), project approach and plan (30 points), cost proposal (30 points), and demonstrated commitment to minority business participation (10 points). Key dates include a non-mandatory pre-proposal meeting on March 1, 2024, at 9:00 am via Microsoft Teams, with proposals due by March 22, 2024, at 5:00 pm. The city anticipates contract award in April 2024 and requires a solution that can track cases across legal divisions, generate batch documents, manage contacts, create customized reports, and support multiple user access levels.

The procurement includes specific participation goals for minority-owned (18%), women-owned (7%), veteran-owned (5%), and LGBTQIA+ businesses (3%). Vendors must be registered or apply for registration on the System for Award Management (SAM.gov) if responding to a federally funded project. Required submissions include a vendor questionnaire, W-9, contact sheet, and registration form. The technical requirements mandate 99.99% monthly system availability, with robust security protocols including data encryption, continuous monitoring, and compliance with CJIS Security Policy. While no specific budget range is explicitly stated, the comprehensive technical requirements suggest a sophisticated, enterprise-level solution. The city maintains strict data ownership requirements, with all data remaining exclusively with the City of Pittsburgh, and mandates for data retention, API access, and potential migration strategies. The standard Service Level Agreement includes a detailed credit structure for performance below the specified uptime threshold, with credits ranging from 15% to 35% depending on service disruption levels.