Learning Lab Audio/Video Service & Management

The City of Pittsburgh Office of Management and Budget, on behalf of the Department of Innovation & Performance, is seeking qualified firms to provide Learning Lab Audio/Video Service & Management through Invitation for Bid #2025-IFB-218. The procurement focuses on comprehensive audio/visual equipment maintenance and service for the Learning Lab located in the City-County Building, with a contract period from October 1, 2025, through September 30, 2027, and options for two additional one-year renewals. The successful vendor must provide quarterly maintenance visits, emergency service responses within 24 hours, and manage a complex audio/visual system that includes sophisticated equipment like ClearOne video conference cameras, Skype for Business licenses, projectors, microphone arrays, and custom programming services. Key technical requirements mandate that all technicians hold Certified Technology Specialist (CTS) certifications and possess code-level programming expertise, with specific emphasis on being Biamp Tesira Server Certified. Vendor qualifications include maintaining a physical office within 25 miles of Pittsburgh and demonstrating local references. The bid response is due September 16, 2025, at 2:00 pm, with vendor questions accepted until August 26, 2025.

The City of Pittsburgh has established specific Disadvantaged Business Enterprise (DBE) participation goals for this contract, including 18% for Minority-Owned Business Enterprises, 7% for Women-Owned Business Enterprises, 5% for Veteran-Owned Small Businesses, and 3% for LGBTQIA+ businesses. The procurement allows for hourly labor and programmer rates, with an additional percentage markup for material costs, and requires comprehensive service covering factory-authorized upgrades, software support, on-site warranty repairs, and staff training. The existing audio/visual infrastructure is approximately seven years old and includes advanced technology compatible with multiple communication platforms such as Cisco Jabber, GoToMeeting, and Google Hangouts. While specific budget ranges are not explicitly stated, the detailed equipment list and service requirements suggest a substantial investment in maintaining high-end technological infrastructure. The contract appears designed to ensure continuous, high-quality technical support and maintenance for the city's learning and conference facilities, with a strong emphasis on local, diverse business participation.