Kentucky 811 Training Module Re-Bid

The Commonwealth of Kentucky, through the Public Service Commission Damage Prevention Enforcement Division, is issuing a Request for Proposal (RFP 758 2600000373) for the design, development, and implementation of an online damage prevention remedial training module to replace monthly in-person training sessions. The procurement seeks a comprehensive, interactive computer-based training solution accessible 24/7 via the PSC website in both English and Spanish that covers all information pertaining to the Kentucky Underground Facilities Damage Prevention Act (KRS 367.4901). Key deliverables include completion tracking for violators under investigation, daily reports with participant data including PSC unique identifiers, names, completion dates, training duration, and test scores based on 25 interactive questions, certificate of completion generation, and support for up to 5,000 annual users. The training module must be completed within 90 calendar days from award, with possible one-month extensions by mutual written agreement. Proposals are due April 15, 2026, at 3:30 PM Eastern Time, with vendor written questions due by March 23, 2026, and Commonwealth responses provided by March 31, 2026. Evaluation will be based on technical merit (maximum 2,500 points covering vendor experience, workplan, reporting capabilities, accessibility, update management, and cybersecurity), cost (maximum 500 points), and potential oral demonstrations (maximum 500 points). Vendors must comply with Commonwealth Office of Technology requirements including hosting on COT-managed cloud tenants or FedRAMP-certified platforms, Kentucky Information Technology Standards, NIST Special Publication 800-53 moderate-level security controls, annual SOC 2 Type 2 compliance reporting, data residency within the continental United States, and professional liability insurance of $1,000,000 per claim with $1,000,000 commercial general liability per occurrence and $2,000,000 aggregate coverage.

The RFP contains no identified set-asides or restrictions limiting organizational types that may respond, though bidders must complete a notarized affidavit certifying compliance with Kentucky campaign finance laws prior to contract award. The contract structure includes an initial two-year term with four optional two-year renewal periods available upon mutual agreement, extending the potential contract duration to ten years. Vendors must provide firm fixed pricing for solution development, implementation, and ongoing maintenance, with no price increases permitted during the first 12 months; subsequent increases require written justification based on industry-wide changes and 30 days' advance notice. The Commonwealth is tax-exempt and will not reimburse federal excise tax, Kentucky sales tax, travel, lodging, administrative support, or other additional expenses. No specific budget range or award value is disclosed in the solicitation documents; vendors must submit comprehensive cost proposals addressing initial creation and implementation costs for Year 1, annual maintenance and support costs for all contract years, and reporting and data access costs for all contract years. The Commonwealth reserves the right to request Best and Final Offers, negotiate with the top-ranked vendor, and offer the resulting Master Agreement to other state agencies.