Ivanti CSM renewal (brand only)

The State of California has issued a Request for Bids (RFB) for an Ivanti Customer Service Management (CSM) renewal on a brand-only basis, with a posted date of January 29, 2026, and a response deadline of February 12, 2026. This procurement seeks to obtain Ivanti CSM software licenses and related services to support the state's ongoing customer service management operations across state agencies. The solicitation specifies brand-only renewal terms, meaning the state intends to continue with the existing Ivanti platform without expansion to additional modules or functionality. Vendors responding to this opportunity must review the complete RFB documentation, including technical specifications outlined in Appendix A and the detailed pricing and cost structure presented in Exhibit 6, which establishes the financial framework for the renewal period. The procurement includes itemized costs for software licensing fees, support and maintenance charges, and associated service costs necessary for continued delivery of customer service management solutions. Interested bidders must ensure full compliance with California's procurement requirements and all technical and administrative specifications outlined within the solicitation materials to be considered for award.

The RFB documentation does not explicitly detail set-aside designations or restrictions on organizational types eligible to respond, though interested vendors should confirm any applicable disadvantaged enterprise requirements under California procurement regulations. This renewal represents a continuation of services with the incumbent Ivanti vendor, indicating the state's satisfaction with the current system's performance and functionality. The procurement is structured to maintain existing pricing structures and licensing arrangements previously established under the incumbent contract, requiring seamless integration with the state's current Ivanti CSM infrastructure already in operation across multiple state agencies. While specific award values or budget ranges are not detailed in the summary materials provided, the pricing exhibit (Exhibit 6) contains the itemized cost components and financial terms that will govern the contract renewal period, serving as the basis for cost evaluation during the procurement process. Funding for this renewal is anticipated to be sourced through existing technology budgets within the state's procurement authority.