2. APPENDIX A_JUNE10.pdf

This appendix document supports an Ivanti Customer Service Management (CSM) system renewal procurement for the State of California. The renewal focuses on brand-only licensing and continuation of existing Ivanti CSM capabilities. The document provides specifications and terms related to maintaining the current Ivanti CSM platform without expansion to additional modules or functionality. The appendix establishes the technical requirements and service parameters necessary for the state to renew its existing contract with Ivanti for the continued delivery of customer service management solutions across state agencies utilizing the system.

The renewal maintains current pricing structures and licensing arrangements established under the incumbent contract with Ivanti. This procurement represents a straightforward renewal of existing technology services rather than a new implementation or expansion project. The state has determined that brand-only renewal of the Ivanti CSM system meets its ongoing operational requirements for customer service management capabilities, suggesting satisfaction with the incumbent vendor's performance and system functionality. Funding for the renewal would be sourced through existing technology budgets within the state's procurement authority.