Information Technology HelpDesk Services for Augusta University
Closed State & local contract opportunity Posted
- Solicitation number
- 51200-eRFI-000000191-2022
- State
- Georgia
- Responses due
Opportunity facts
- Jurisdictions
- NIGP codes
- UNSPSC codes
- 81162001 Call center software as a service
- 81111805 Proprietary or licensed systems maintenance or support
- 81162306 Help desk process as a service
- 81111818 Third party warranty service
- 81111700 Management information systems MIS
- 81111800 System and system component administration services
- 81111814 Co location service
- Point of contact
-
- Terri Gregory tgregory@augusta.edu (706) 721-4582
Opportunity details come from ssl.doas.state.ga.us. Updated .
About this opportunity
Augusta University, located in Richmond County and Atlanta City jurisdictions in Georgia, is seeking information from qualified vendors regarding Information Technology HelpDesk Services through an electronic Request for Information (eRFI) posted on February 8, 2022, with a response deadline of March 11, 2022. This procurement is an information-gathering initiative rather than a competitive solicitation, designed to identify potential vendors capable of delivering comprehensive IT HelpDesk services to Augusta University's diverse user base, including faculty, staff, undergraduate and graduate students, as well as students from East Georgia State College's Augusta campus. The State Entity intends to utilize responses to this eRFI to evaluate available resources and methodologies that would best serve the institution's technology support needs. Interested suppliers are encouraged to provide detailed information regarding their capabilities, service delivery models, and relevant experience in supporting higher education IT help desk operations. The eRFI process does not obligate the State Entity to issue a competitive solicitation, nor does failure to respond prevent vendors from participating in any subsequent competitive procurement that may result from this information-gathering effort. Vendors should be prepared to demonstrate their ability to provide timely, effective technical support across multiple constituencies and campus locations.
The eRFI documentation does not specify any particular set-aside designations, disadvantaged enterprise restrictions, or preferences for specific organizational types. No incumbent vendors, current contractors, or existing infrastructure requirements are identified in the procurement notice. Additionally, the notice does not disclose anticipated award values, budget ranges, or specific contract terms that would guide vendor pricing or proposal structures. Interested vendors should review the complete eRFI documents and contact Augusta University directly for additional clarification regarding technical specifications, service level expectations, performance metrics, and any other evaluation criteria that may be applied should a competitive solicitation be developed based on the responses received.
Opportunity text
Purpose of the eRFI This electronic Request for Information (eRFI) is being issued to solicit information from interested suppliers with respect to Information Technology HelpDesk Services for the Augusta University (hereinafter, the State Entity) as further described in this eRFI. The State Entity will use the information generated by this eRFI in conjunction with other information available to the State Entity to determine the solution that it is in the best interests of the State Entity to fulfill this need. This Request for Information (RFI) is an effort to gather information regarding capabilities from potential vendors that could supply IT HelpDesk services to Augusta University faculty, staff, undergraduate and graduate Augusta University students and Augusta based East Georgia State College students. More information about Augusta University may be found here: https://www.augusta.edu/about/ Overview of the eRFI Process The objective of the eRFI is to gather information to assist the State Entity in its consideration of available resources/methods to fulfill the need/goal identified above. The eRFI method is not a competitive solicitation method and, as a result, does not satisfy the requirement for competitive bidding. The eRFI method is no more than an information gathering tool and such information gathered may or may not be used by the State Entity to develop a competitive solicitation. Suppliers are not required to respond to an eRFI and a supplier¿s failure to respond to an eRFI will not prohibit the supplier¿s participation in any competitive solicitation that may result from the eRFI. However, suppliers are strongly encouraged to respond to eRFIs as this is a great way to ensure the State Entity is aware of the suppliers¿ available goods and services.
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