Employee Recognition Software

Travis County Healthcare District, doing business as Central Health, is issuing a Request for Proposals (RFP #2505-001) for an enterprise-wide employee recognition software solution to be used across Central Health, CommUnityCare, and Sendero Health Plans. The procurement seeks a comprehensive digital platform designed to drive employee engagement, establish a recognition culture, improve communication, and enhance team member satisfaction. Required software features include an intuitive, user-friendly design with mobile access, multiple language support, admin and manager dashboards, peer-to-peer and manager recognition capabilities, awards and certificates, an online reward catalog, and robust reporting functions. The software must integrate with Central Health's current HR system (UKG Ready) and comply with HIPAA and Texas privacy regulations. Evaluation criteria will be weighted across vendor qualifications (30%), technical functionality (30%), project methodology (20%), cost/pricing (10%), and innovation (10%), with a potential optional demonstration/interview phase. Key procurement dates include a pre-proposal conference on May 14, 2025, at 1:00 PM via MS Teams, questions due by June 2, 2025, question responses by June 9, 2025, and final proposal submissions due on June 16, 2025, at 2:00 PM Central Time.

Central Health practices a Good Faith Effort for Minority/Women-owned Business Enterprise (MBE/WBE) participation, and both HUB-certified and non-HUB vendors can participate in the solicitation. The solicitation indicates an existing incumbent for the service, though specific details are not disclosed. The platform is expected to support approximately 3,000 employees, with pricing to be evaluated on a per-employee-per-month (PEPM) basis. Vendors must provide transparent cost structures covering initial setup, ongoing licensing, technical support, and optional add-ons such as wellness content and coaching. While specific budget ranges are not explicitly stated, the RFP requires vendors to submit their own proposed budget. The contract will have an initial one-year term with optional four one-year renewals. The City of Austin's living wage requirement applies, and vendors are encouraged to research local wage ordinances. Proposals must be submitted through BidNet, with potential in-person drop-off arrangements available, and all proposers will be formally notified of the solicitation status around the proposal expiration date.