ESBD_416164_1746466158490_Attachment A - Vendor Information.xlsb
XLSB spreadsheet 16 KB Posted
- Attached to
- Employee Recognition Software
- Solicitation number
- 2505-001
- Issued by
- Texas
About this file
This document is a Vendor Information template for Request for Proposal (RFP) 2505-001 issued by Travis County Healthcare District (Central Health) seeking an Employee Recognition Software solution. The RFP solicits comprehensive proposals from vendors to provide a digital platform for employee recognition, rewards, and engagement, with capabilities including peer-to-peer recognition, years of service tracking, nomination portals, reporting tools, and a rewards catalog. The proposed system should integrate with UKG Ready HRIS, support up to 3,000 users, offer bilingual services, and provide mobile and single sign-on capabilities.
The RFP requires detailed vendor information including business performance metrics, implementation methodology, operational support details, and technology specifications. Pricing is requested for up to 3,000 users with potential alternative pricing options, and vendors must demonstrate their ability to provide a user-friendly, secure platform with customizable recognition criteria, administrative portals, and robust reporting features. Key evaluation criteria include the vendor's experience in employee recognition programs, technological innovation, service model, integration capabilities, and ability to support comprehensive recognition and rewards strategies that align with Central Health's organizational goals.
Text of this file
Vendor Information RFP 2505-001 - Supplier Response Template
| General Questionnaire Template | ||
| RFP Instructions - Complete the information requested in the light yellow shaded cells and submit this form with your proposal. | ||
| RFP # | RFP 2505-001 | |
| RFP Title | Employee Recognition Software | |
| Business Information | ||
| Business Name | ||
| Federal Tax ID | ||
| Address 1 | ||
| Address 2 | ||
| City | ||
| State | ||
| Zip | ||
| Contact Name | ||
| Contact Title: | ||
| Contact Phone # | ||
| Contact Fax #: | ||
| Contact email: | ||
| Business Website: | ||
| Name/Title of individual authorized to contractually commit company | ||
| Name/Title | ||
| Products and/or service provided by business: | ||
| Number of years in business: | ||
| Duns #: | ||
| Type of business entity (Corporation/LLC/LP/LLP/Other) | ||
| In what state & year did your business organize in your current structure? | ||
| Is business or parent publicly traded? | ||
| Full legal name of parent or holding company, if any: | ||
| Within the last 24 months, has your firm been acquired? With the last 24 months, has your firm acquired another organizations which increased gross revenues by 15% or more? If yes, please provide details on the other party involved, the services proviced, and the stage of integration. | ||
| Products and/or service provided by business: | ||
| Ability to Perform / Vendor Qualifications | ||
| Business Performance | ||
| Last Year's Revenue | ||
| Last Year's Profit | ||
| Gross Profit Margin | ||
| Return On Equity | ||
| Debt To Equity Ratio | ||
| EBITDA | ||
| Current A.M. Best Rating | ||
| Current Standard and Poor's Rating | ||
| Current Moody's rating | ||
| General Company Information | ||
| Please provide a brief overview of your company and it's services offered including the organizational structure and number of years providing Employee Recognition. | ||
| Provide an overview of your company’s account management function and service model proposed for Travis County Healthcare District. | ||
| From your experience, what best makes up an effective Recognition & Reward program for a company such as ours? | ||
| What do you believe differentiates your company from your competitors? | ||
| References: Provide references (names, address and telephone numbers) for three (3) clients who are currently using your services. At least one reference should currently use a program similar to the items listed on the Scope of Work being strongly considered by Travis County Healthcare District. Please indicate which specific services/programs they use. | ||
| Reference 1 | ||
| Organizations Name | ||
| Contact Names | ||
| Telephone numbers | ||
| Type of services provided | ||
| How long have you served this client? | ||
| Reference 2 | ||
| Organizations Name | ||
| Contact Names | ||
| Telephone numbers | ||
| Type of services provided | ||
| How long have you served this client? | ||
| Reference 3 | ||
| Organizations Name | ||
| Contact Names | ||
| Telephone numbers | ||
| Type of services provided | ||
| How long have you served this client? | ||
| Project Methodology & Implementation | ||
| Describe your approach to quality assurance. | ||
| Please describe your implementation process to include: | ||
| a) | Vendor team roles with their list of responsibilities. | |
| b) | Your expectations for the roles and responsibilities required by Central Health’s team. | |
| c) | The general timeline of the overall implementation (this can be an estimate based on previous experience). | |
| d) | The list of activities and tasks that need to be completed for successful implementation. | |
| e) | Who will be responsible for each task? Identify the specific role and entity (vendor or Central Health). | |
| f) | How much time will each activity take? This should reflect back to the general timeline. | |
| g) | Who needs to be trained to learn the tool? Indicate the total amount of time needed. | |
| h) | What are your data integration methodology options? | |
| i) | Describe the steps needed to integrate with other vendor applications/products. | |
| j) | Describe who would need to be involved in the integration on Central Health’s team and your team. | |
| Do you offer visual design for standard and advanced features to aid in navigation? | ||
| Do you provide program support materials and resources approved by Human Resources; Welcome letters, Launch Posters, QR codes, promotional materials? Quarterly Point Statements-Online? Points Redemption instruction letters, "How To" Users Guide / Training materials and other support materials as needed? | ||
| Do you offer Years of Service Congratulations Letters, customized Certificate templates, plaques and other various recognition products? | ||
| Do we have the ability to use company branding including enterprise logos and color palettes? | ||
| What notification abilities do you have to communicate company messaging and updates on the portal such as email blasts? | ||
| Are you agreeable to work collaboratively with client and consultant? | ||
| Please describe and provide examples of standard reports and your flexibility in adding or changing reports. Indicate what reports managers have access to with examples. | ||
| What do you recommend regarding a periodic review and modifications of our Recognition & Rewards program and related services you would provide? | ||
| How are your Recognition & Reward programs and tools best communicated to employees at program launch and on an ongoing basis? | ||
| How will the Recognition & Rewards program, tools, behaviors and activites be measured & tracked? | ||
| Operational Support | ||
| Who will be the customer representative assigned for the duration of the contract? | ||
| What is the estimated response time from the customer representative once a ticket is submitted? | ||
| How are updates or upgrades handled? Would we expect the system to be offline? | ||
| What times throughout the day can Central Health contact User Support? | ||
| How are incidents or tickets handled? What is your escalation path for bugs or incidents? | ||
| What are your professional services as it relates to technical support? | ||
| How do you plan to support administrion issues? Do you offer ongoing management and support to drive program success? How do you price those services? | ||
| What is your plan to communicate complicated information with participants and Central Health? | ||
| Please detail hours of operation. | ||
| Services (Reference Exhibit A: Statement of Work (SOW)) | ||
| Describe your participant point of contact(s) (e.g., chat feature, help desk, links) and the client experience Central Health would have in resolving issues and requesting assistance. | ||
| Are both English and Spanish services provided? Are services for any other languages provided? | ||
| Do you provide an Administrative Portal that is user-friendly and secure for managing users, settings, and configurations? Does it have the ability to customize recognition criteria, reporting features, and user roles? | ||
| Are you agreeable to have all personnel involved trained on the recognition program and HRIS system, UKG Ready (as applicable)? | ||
| Is the Account and Profile setup provided? | ||
| Do you provide a Learning Center with demos, and other program administration tools? | ||
| Do you offer surveys, nomination functions, and quiz capabilities? | ||
| Does the Nomination Portal have committee review access and scoring capabilities? | ||
| Does the Managers Dashboard include training demos, reports, and other manager tools? | ||
| Can you support other engagement capabilities in your platform in addition to recognition and years of service? | ||
| Do you offer Peer to Peer recognition with a "no point value"? | ||
| What does the Manager to Peer recognition include? | ||
| Is there an online rewards catalog with popular and/or desirable merchandise at a reasonable point level? | ||
| Do you offer certificates for various recognition categories and does this include using the nomination function? | ||
| Do you offer Instant Award (on-the-spot) Recognition Coupons? | ||
| How do you interact with non-participants (e.g., provider/carrier/third parties)? | ||
| Please detail your reporting process regarding your services. | ||
| Please detail value added services. | ||
| Cost / Pricing | ||
| What is your proposed pricing and duration of pricing for up to 3000 users? Please address what would change pricing and when, if applicable. | ||
| Please include alternative pricing options, if any. | ||
| Do you offer any sort of performance guarantees? | ||
| Innovation & Technology | ||
| What unique services, systems, or affinity relationships does your company offer that would be beneficial to the Travis County Central Healthcare District employees? | ||
| Do you offer mobile capabilities and what are your security requirements? What is your ability to provide Single Sign On (SSO)? | ||
| Are you able to integrate with HRIS systems such as UKG Ready? Will you be able to integrate with other systems and applications as needed or as Central Health adopts them (i.e. other product offerings from UKG)? | ||
| What are your key competitive advantages? What sets you apart from other technology platforms? | ||
| Describe any other technology offerings you have that would support our goals, including integration, tools and reporting cababilities. | ||
| Website Configuration - Does your system offer the required settings and features? | ||
| Is your system intuitive with a user-friendly design? Describe the features that accomplish this. | ||
| Please describe your communications and phone system, including storage and reporting. | ||
| To what degree will you need internal company IT resources to implement your recommended product? | ||
| Is your Technology platform maintained in-house or outsourced to a third-party? Indicate where your servers are located. Do you or a third-party manage them? If a third-party, please provide company name and details. | ||
| What security measures protect your systems? How do you safeguard our recipients' information? | ||
| Comments | ||
| Please provide any general comments in this section. |
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