Emergency Communications Satellite Phones

The Orlando Utilities Commission (OUC) is seeking a comprehensive emergency communications satellite phone solution through Request for Proposal (RFP) PR8471, targeting reliable communication infrastructure for employees in areas with unavailable cellular networks. The procurement involves providing 5 premise-based fixed-antenna solutions and 20 mobile handsets, totaling 25 voice lines, with requirements for rugged, water-resistant, and shockproof satellite phones capable of voice calls, SMS text messaging, and Wi-Fi. Vendors must have successfully completed at least three projects with utility organizations, with a preference for electric and water utility implementations. The satellite phones must support communication across multiple OUC locations including Stanton 1 & 2, Stanton B, Indian River, Osceola Generation Plant, WPRO, and Emergency Management sites. Key vendor responsibilities include installation, training, technical support, maintenance, and ensuring data security and privacy. The pre-response conference is scheduled for September 17, 2025, at 9:00 AM EST, with proposals due on October 16, 2025, by 2:00 PM EST. The initial contract term is three years from the award date, with options to extend for additional three-year terms.

The RFP does not specify explicit set-aside designations or restrictions on respondent organizations. While no incumbent vendors are mentioned, the solicitation includes extensive information security requirements that vendors must meet, including compliance with detailed security protocols outlined in Attachment D and Attachment E. Potential vendors must demonstrate robust cybersecurity practices, including multi-factor authentication, least privilege access principles, data confidentiality protections, and incident response capabilities. The pricing schedule indicates flexibility for comprehensive cost structures, including hardware, software, installation, migration, training, maintenance, and optional buy-back/trade-in values. While a specific budget range is not explicitly stated, the RFP suggests a comprehensive solution with potential for a five-year contract period, including an optional sixth-year maintenance period. The document emphasizes compatibility with existing OUC infrastructure and requires vendors to provide detailed information about their technological solution's security posture, including background checks, security framework compliance, and data protection mechanisms.