Answers.pdf

Department of Revenue Questions/Answers for RFP # DOR1501/Hardware Queuing

This document contains all inquiries submitted by offerors regarding the RFP.

Q1. Do you have a list of who has been given the bid?

A1. No. VSS is commodity based and sends solicitation notifications to vendors based on their subscription settings.

Q2. Also what is the name of the company/contact that you are currently using to service the kiosks?

A2. Kiosks were purchased from SeePoint Interactive Kiosk Systems. The kiosks are at end of life and the vendor has ceased supporting their kiosks.

Q3. Can you estimate the approximate distance between kiosk – display monitors – speakers?

A3. The distance between the kiosks and monitors/speakers vary from office to office, and the monitor and speakers run off an independent media PC located in an equipment room. For a few offices a speaker is located outside the office. Generally, our large footprint offices average about 5,000 sq ft with the largest office being around 9,000 sq ft (Denver Central); and our small footprint offices average about 800 sq ft with the smallest being 192 sq ft (Gunnison).

Q4. Who is responsible for QFlow Licensing and Image creation costs?

A4. QFlow licenses are paid for by the DMV. The costs for creating images that adhere to the CISP security standards are the awarded vendor’s responsibility.

Q5. Will software installation of QFlow be at each end location or will an image be sent to us to install on all machines.

A5. The image will be created by the vendor and once approved by the State, can be installed on machines in whatever manner suits the vendor. The final configuration of the kiosks to connect to QFlow will occur on-site in the offices during deployment.

Q6. Where can we find the Colorado Revised Statutes (C.R.S.)

A6. http://www.lexisnexis.com/hottopics/Colorado/

Q7. Where can we find CISP A7. See RFP Glossary for link.

Q8. Is May 31, 2015 a firm deadline A8. May 31, 2015 is the State’s target deadline. All installation services must be completed by the end of the fiscal year, June 30, 2015.

Q9. An accurate demonstration of the proposed system will required a licensed version of QFlow – if presentation/visit is required, will this be provided by DOR?

A9. Yes, the State will provide the Q-Flow software for demonstration. Due to licensing and network configurations, Q-Flow's test environment can only be accessed from CO DOR's network.

Q10. What are the requirements of the Performance Bond?

A10. See the draft contract Section 20.X for the requirements for the Performance Bond.

Q11. Please provide detail on image requirements (version, setup file, license, etc.) for your current Qflow software.

A11. QFlow licenses will be provided by the State. There is a QFlow client that will need to be installed on hardware, which will be provided by the State upon award. The State currently uses version

5.5 of QFlow.

Q12. Will you please provide more detail on your current queuing system?

http://www.lexisnexis.com/hottopics/Colorado/

A12. The State utilizes QFlow queuing solution by ACF Technologies. You can find details on their website: http://acftechnologies.com/. For hardware, see RFP Section 2.1.

Q13. What is the minimum and maximum footprint dimension?

A13. At a maximum, the current kiosk configuration occupies a space of three kiosks, each occupying a space of 6’x1’x1’10”, across a counter space that is 25’ in length. At a minimum the kiosks must fit in an office space that occupies 192 square feet, which may include counter top or wall mounting. See A3 for additional information.

Q14. Where can we obtain reference material with OIT Cabling Standards?

A14. The RFP has been modified. See Appendix D.

Q15. What cables will have to be installed. Will this include Electrical where a licensed electrician is needed?

A15. Electrical and network connections will be provided by the State. Vendor will be required to install audio and video cabling.

Q16. Windows 7 lists 2 End of Life dates. Mainstream support (1/13/2015) and Extended Support (1/14/2020). Which EOL date should be considered?

A16. The Extended Support deadline is the date that should be considered.

Q17. Will this only be applicable during the contract?

A17. Yes.

Q18. Is there any restrictions on the type of Browser or the lock down software to lock the browser to the flow website?

A18. Q-Flow is built in .net and SQL and optimized for Internet Explorer 7.0+/ 8.0+ / 9.0+ (running in compatibility mode).

Q19. What is the specified system hardware security, as determined by the state?

A19. See RFP Section 4.2.3.

Q20. Section 4: 4.4.2: Please provide non-disclosure agreement for review A20. The draft contract has been modified. See Contract Section 20.AA and Exhibit G.

Q21. Will TeamViewer be allowed on the systems for remote access? If not what are the remote access specifics.

A21. TeamViewer is acceptable.

Q22. Will this include updates to QFlow.

A22. Updates to QFlow will be provided by the State; but the vendor may be asked to participate in upgrade activities should it require changes to system configuration.

Q23 Appendix B provides the existing kiosk and ancillary hardware at 15 DLOs. 16 additional DLOs are included in the RFP. Can the Government provide an estimate of the total kiosks and ancillary hardware for all 31 DLOs. Total quantities are needed for pricing purposes.

A23. The RFP has been modified. See Appendix C.

Q24. Can the Government please confirm that (Vendor) is considered registered in VSS prior to the solicitation opening date and time?

A24. VSS Registration questions can be answered by VSS helpdesk at VSSHelp@state.co.us or 303- 866-6464.

Q25. Will Offeror be required to installing and imaging the QFlow software onto the hardware components prior to shipment from the manufacturing facility?

A25. See answer A5.

http://acftechnologies.com/ mailto:VSSHelp@state.co.us

Q26. The RFP states “System Hardware will be compatible with current queueing system.”

Can the government please provide the current queuing system’s minimum hardware compatibility requirements?

A26. See answer A12. For hardware, see RFP Section 2.1.

Q27. What are the minimum hardware specifications for each of the components as follows?

1. Kiosk:

a. Minimum size of touch screen monitor

b. Minimum size of second monitor

c. Minimum size of thermal printer

d. Preferred makes/models, if exists

2. 46” wall mounted television screen

a. Maximum weight

b. Mounting constraints/requirements

c. Preferred make/model, if exists

3. Wall/ceiling mounted speakers:

a. Minimum size/dimensions

b. Maximum weight

c. Minimum frequency response

d. Minimum axial sensitivity

e. Mounting constraints/requirements

f. Preferred make/model, if exists

4. Barcode scanner

a. 1D or 2D barcode scanning capabilities

b. Preferred make/model, if exists

5. Media PC

a. Minimum CPU specifications

b. Preferred make/model, if exists

6. Communication Protocol

a. Please specify the communication protocol (e.g., hardwired, wireless network, broadband).

A27. The State does not have any minimum or maximum requirements for the stations as long as they fit into the space provided. The State does have a minimum requirement for the CPU. The RFP has been updated to reflect the requirements. See Section 4.3.12.

Q28. The RFP states “System Hardware must be secured as determined by the State.” Please clarify what hardware security is required (e.g., locked kiosk enclosure, ability to secure the kiosk to the floor, etc.)

A28. See answer A19. Regarding physical security of equipment, hardware must be attached in such a way as it cannot be easily removed or tampered with.

Q29. Can the Government provide a copy of the CO DOR Change Management process?

A29. See the attached CO DOR Change Management Plan.

Q30. The RFP states The final Implementation of all system components must be completed by May 31, 2015 unless funding is extended”, and “A minimum of two (2) pilot DLOs will be selected for installation prior to full statewide rollout.” Additionally, section 3.5 Schedule of Activities and Timeline state that vendor selection is estimated by March 23, 2015. What is the target date for the pilot installation and what is the minimum testing time for the pilot?

A30. The State has allotted 2 weeks for user acceptance testing, and 1 week for pilot. Target date for pilot installation will be determined by the vendor’s hardware delivery schedule.

Q31. The RFP states the service level for System Hardware Maintenance” is 100% to include parts, labor and materials. Please provide further clarification on your definition of “System Hardware Maintenance”.

A31. The repair or replacement of failed system hardware components, at no additional cost to the State.

Q32. What are the specifications and details of hardware being replaced / disposed – Component Description, manufacturer & model?

A32. Existing hardware will be disposed by the State. See Section 4.5.4.6.

Q33. Is all of the HW being replaced? Why?

A33. Yes. The hardware is past end of life or out of warranty.

Q34. The RFP states that “Offeror will ensure that all System Hardware provided is compatible with Qflow. What protocols does the Qflow system use for integrating / controlling Kiosks, Media Players / Monitors, Voice / Audio announcers? In particular we would require the application protocol that the Qflow software uses to communicate with the hardware.

A34. See answer A12.

Q35. How does the DMV envision support and maintenance of the system?

A35. See RFP Section 4.6.2.

Q36. Who will be responsible for first line support? The Offeror or Colorado Interactive?

A36. OIT will perform initial troubleshooting and then escalate to the appropriate vendor. See RFP Section 4.6.

Q37. Who will support the software – hardware interface? Will that be Colorado Interactive or the offeror?

A37. See answer A36.

Q38. Upgrade of the Qflow software might require modification to the software – hardware interface. Who will be responsible for that?

A38. Updates to QFlow will be provided by the State; but the vendor may be required to participate in upgrade activities should it require changes to system configuration or an updated QFlow client be installed on hardware.

Q39. Is the Qflow source code available in an Escrow account in case of default?

A39. No.

Q40. Can the CO DOR provide the testing requirements for the different hardware components?

A40. Yes. The State will provide a test plan and will coordinate with the vendor to develop test scripts for user acceptance testing upon award.

Q41. Kindly confirm whether clause 3.30 Performance Bond applies to this RFP.

A41. Yes. Any exceptions to the contract should be noted with the vendor’s proposal as per RFP Section 3.20.

Q42. Kindly provide details on the OIT cabling Standards and the test requirements.

A42. See answer A14.