Complaint processing and investigative services

The Oregon Legislative Assembly, through the Legislative Equity Office (LEO), is seeking complaint processing and investigative services via a Request for Proposals (RFP) targeting Marion County. The procurement requires contractors to provide comprehensive investigative and counseling services, including process counseling for complainants, receiving and investigating complaints, recommending interim safety measures, and providing weekly reports to the Legislative Equity Officer. Key deliverables include detailed investigative documentation, safety recommendations, and regular communication with LEO leadership. Proposers must demonstrate expertise in complaint processing, investigative techniques, and professional communication. The RFP anticipates awarding a minimum of two public contracts with a contract term commencing July 1, 2024, and continuing for two years, with potential two-year renewal increments. The proposal submission deadline is May 28, 2024, and LEO will evaluate responses based on responsiveness to requirements and overall capability to meet the specified service objectives, not solely on pricing.

The RFP does not explicitly outline specific set-aside designations or restrictions for disadvantaged enterprises. The procurement allows for multiple contractors to be selected, suggesting flexibility in vendor selection. The anticipated procurement value is approximately $500,000, with pricing structured as hourly rates for personnel providing services. Specific rates and service specifications will be finalized in the contract negotiation phase. LEO reserves the right to award contracts to responsive proposers that best meet the requirements, which may not necessarily correlate with the lowest-priced proposal. Potential bidders should demonstrate comprehensive investigative capabilities, professional communication skills, and the ability to handle sensitive complaint processing with discretion and thoroughness. The contract's scope suggests a need for experienced investigators with expertise in processing and resolving complex complaints across various potential contexts.