Client activity tracking system- 3 YR agmt- amndmnt 2 (PG 19

The State of California is requesting bids for a Client Activity Tracking System under a three-year agreement, with proposals due August 6, 2026. This is a Request for Bid (RFB IS-26200966-1) for comprehensive software capable of tracking client activities across state operations, including community and senior centers.

Bidders must hold California Certified Business Enterprise (CBE) certification. The system must comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, establish a Business Associate Agreement for HIPAA compliance, and implement mandatory information security and privacy requirements including encryption standards, authentication protocols, audit logging, and incident response procedures aligned with California state and federal privacy regulations.

The scope encompasses a multi-user activity tracking platform with client record management, activity logging, reporting capabilities, data management functions, and integration with existing state systems. Required technical capabilities include performance standards addressing data storage capacity, user access controls, audit trails, concurrent-user support across multiple agencies, and system scalability. The system must maintain defined uptime commitments, incident response procedures, and support services with specified response times for different severity levels. A Service Level Agreement specifies performance metrics, availability targets, data processing timeframes, and penalties for non-compliance with service standards.

The solicitation includes detailed attachments covering Information Technology Provisions (Attachment 1), Technical Specifications (Attachment 1-A), Service Level Agreement (Attachment 1-B), Information Security and Privacy Requirements (Attachment 1-C), Business Associate Agreement (Attachment 1-D), Community and Senior Centers requirements (Attachment 1-F), and Digital Accessibility Requirements (Exhibit J). All bidders must submit CBE certification documentation (Exhibit 6) with their proposals. Pricing must include all software licensing, implementation, support, and maintenance costs for the three-year contract period. Award will be made to the responsive and responsible bidder offering best value.