RFB-IS-26200966-3.pdf

This Request for Bid (RFB IS-26200966-1) is issued by the State of California for a Client Activity Tracking System under a three-year agreement. The solicitation seeks comprehensive software capable of tracking client activities across state operations, including community and senior centers. The system must support multi-user access, client record management, activity logging, reporting capabilities, data management functions, and integration with existing state systems. Proposals are due August 6, 2026. The contract term is three years, and award will be made to the responsive and responsible bidder offering best value.

Bidders must hold California Certified Business Enterprise (CBE) certification and submit all required documentation with their proposals. Pricing must be all-inclusive, covering software licensing, implementation, support, and maintenance costs for the entire three-year contract period. The system must comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and establish a Business Associate Agreement for HIPAA compliance. Mandatory information security and privacy requirements include encryption standards, authentication protocols, audit logging, and incident response procedures aligned with California state and federal privacy regulations. A Service Level Agreement specifies performance metrics, availability targets, data processing timeframes, and penalties for non-compliance, with defined uptime commitments and support services requiring specified response times for different severity levels.