Questions and Answers# 1.pdf

This Questions and Answers document pertains to the State of California's Request for Bid (RFB IS-26200966-1) for a Client Activity Tracking System under a three-year agreement. The solicitation seeks comprehensive software capable of tracking client activities across state operations, including community and senior centers, with proposals due August 6, 2026. The system must be a multi-user activity tracking platform with client record management, activity logging, reporting capabilities, and data management functions, along with integration capabilities with existing state systems. Bidders must hold California Certified Business Enterprise (CBE) certification to be eligible. The contract term is three years with technical requirements addressing data storage capacity, user access controls, audit trails, concurrent-user support across multiple agencies, and system scalability.

The system must comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and establish a Business Associate Agreement for HIPAA compliance. Pricing must include all software licensing, implementation, support, and maintenance costs for the three-year contract period. Bidders are required to submit CBE certification documentation with their proposals. The solicitation mandates mandatory information security and privacy requirements including encryption standards, authentication protocols, audit logging, and incident response procedures aligned with California state and federal privacy regulations. A Service Level Agreement specifies performance metrics, availability targets, data processing timeframes, and penalties for non-compliance with service standards. Award will be made to the responsive and responsible bidder offering best value.